Unstable UI7 Vera Lite

Community Playground General Discussions
1

Hi everyone,

I seem to be having some major issues with my Vera Lite since doing the latest firmware upgrade on January 16th. I have had no issues prior to this and my Vera has been happily humming along with no problems for well over a year. On January 23rd I spent 8 1/2 hours working support via phone and a remote session where they took control of my computer, but I’m still having issues that I’m hoping someone here may be able to help with.

My Vera UI seems to hang and become unresponsive quite often. After a reboot I am able to log back in via home.getvera.com or the Android app, but after logging out I can no longer get back in. I get a message stating that it can’t communicate with my device. When this happens I am sometimes, but not always, able to log in via the local IP address. Sometimes I can log in after letting it sit for a while, and other times I have to reboot it.

I just logged in to my Vera via the local IP address after not being able to get to it through home.getvera.com. I was browsing around trying to look at alerts when I got a “Page cannot be displayed” error and could no longer connect to to it again. I let it sit for a few minutes and tried via the local IP again. I get a black page that says “Redirecting…” and then the “Page cannot be displayed” error. After sitting about 10 minutes I was able to get to it via the local IP, but still not through home.getvera.com. When I do eventually log in, it seems to run slower than molasses. Luckily, my scheduled scenes still run, but I can’t control anything via my phone which is what I normally use.

I can’t even tell you what all support did while working with them. They had me hook it up directly to my computer and connected to it via ssh and ran a boat load of commands and changed various settings. The device was reset multiple times, and firmware reflashed a few times. I am currently back to 1.7.439. I was cautiously optimistic after that flash as I was able to log in and out multiple times with no issues, but that only lasted a couple of days before acting up again.

I think I may be at the point of needing a new device. This one, of course, is over a year old so no longer covered under warranty. I have followed up with support regarding my continued issues, but have not yet heard back. I had a great experience with support on Friday and was happy they were able to devote so much time to helping me. When it was working, it worked well, but of course now that it’s out of warranty it is going to give me issues.

Has anyone experienced similar issues or have any other ideas to try? I’m not really fond of the idea of having to buy a new controller right now and I highly doubt they will offer to replace it under warranty.

2

[quote=“wozzukes, post:1, topic:185657”]Hi everyone,

I seem to be having some major issues with my Vera Lite since doing the latest firmware upgrade on January 16th. I have had no issues prior to this and my Vera has been happily humming along with no problems for well over a year. On January 23rd I spent 8 1/2 hours working support via phone and a remote session where they took control of my computer, but I’m still having issues that I’m hoping someone here may be able to help with.

My Vera UI seems to hang and become unresponsive quite often. After a reboot I am able to log back in via home.getvera.com or the Android app, but after logging out I can no longer get back in. I get a message stating that it can’t communicate with my device. When this happens I am sometimes, but not always, able to log in via the local IP address. Sometimes I can log in after letting it sit for a while, and other times I have to reboot it.

I just logged in to my Vera via the local IP address after not being able to get to it through home.getvera.com. I was browsing around trying to look at alerts when I got a “Page cannot be displayed” error and could no longer connect to to it again. I let it sit for a few minutes and tried via the local IP again. I get a black page that says “Redirecting…” and then the “Page cannot be displayed” error. After sitting about 10 minutes I was able to get to it via the local IP, but still not through home.getvera.com. When I do eventually log in, it seems to run slower than molasses. Luckily, my scheduled scenes still run, but I can’t control anything via my phone which is what I normally use.

I can’t even tell you what all support did while working with them. They had me hook it up directly to my computer and connected to it via ssh and ran a boat load of commands and changed various settings. The device was reset multiple times, and firmware reflashed a few times. I am currently back to 1.7.439. I was cautiously optimistic after that flash as I was able to log in and out multiple times with no issues, but that only lasted a couple of days before acting up again.

I think I may be at the point of needing a new device. This one, of course, is over a year old so no longer covered under warranty. I have followed up with support regarding my continued issues, but have not yet heard back. I had a great experience with support on Friday and was happy they were able to devote so much time to helping me. When it was working, it worked well, but of course now that it’s out of warranty it is going to give me issues.

Has anyone experienced similar issues or have any other ideas to try? I’m not really fond of the idea of having to buy a new controller right now and I highly doubt they will offer to replace it under warranty.[/quote]

Have you called VERA? Pick up the phone and call them you’d be suprised.

3

Thank you for your reply, but you obviously didn’t read my post. As it says in the very first paragraph, “On January 23rd I spent 8 1/2 hours working support via phone and a remote session where they took control of my computer”

4

Well I did read that part but you didn’t give any information on what they found.

Then you end with this

Which makes it seems like you didn’t ask. I’m not sure how the last call ended but I would call back and say it didn’t fix it open another ticket so when it still doesn’t work a replacement will be much easier to get since support hasn’t been able to fix it. Unforutanly non of us here are going to help you get a replacement not get your problem logged to get you started on that path.

5

I don’t know that they found anything wrong in particular. As I said in my original post, they ran a lot of commands via SSH and flashed the firmware multiple times, none of which seemed to fully resolve the problem. They had a remote connection in to my PC and were able to witness the behavior. The possibility of the hardware being bad was mentioned and the support person I was working with said he was going to check with sales to see if there was anything they could do to help me out as far as a replacement goes. At that point going back to the previous firmware seemed to fix the issue for a day or two, but now I’m back to square one. I still have an open ticket with them, which I did respond to saying that the problem is still occurring and asking about the replacement option.

Since the unit is over a year old I am somewhat doubtful they are going to offer to replace it, which is why I decided to ask here if anyone else encountered anything similar or had any other ideas of things to try while I wait to hear back from them. Maybe they will come back and offer up a replacement which would be great. Maybe they won’t, at which point I can at least say I tried everything I could. I obviously did not come here to ask for help getting my unit replaced. That is just silly.

I would appreciate any constructive advice you may have regarding the problem with my Vera instead of assuming that I am incompetent.

6

I haven’t seen your same problem, but problem doesn’t seem to be very detailed either. Does this problem exist with UI5? Ui7 is known to have alot of issues, but unable to connect seems to only be on EDGE units. Memory issues on a lite can cause some wierd problems, but you haven’t see how many devices or which plugins your using. Could even be one corrupt plugin. Have you tried just running bare for a short time to see?

7

My unit has acted like that once in a while…usually due to some bad plugin (mine during development). Once I think it happened when I deleted a device that was part of a scene.

My unit was caught in an endless loop of reboots. So there are “small windows” where you can connect…but then it reboots and you get kicked out, frozen ,etc.

What it ultimately takes, is a factory reset (or reload firmware) and (this is key), either don’t restore your settings, or restore settings from a date where it was functioning fine.

If this happened immediately after the last firmware upgrade then personally I would do a factory reset without and restoring, and then re-build my devices and scenes. The new firmware might be sensitive to something the prior one wasn’t, so you wouldn’t really know what a good “restore point” might be. During the course of rebuilding I would add your plugins first. If it’s a bad plugin you’ll probably know it soon after installing it.

Good luck!

8

Prior this problem starting I had the following connected. Nothing has been added recently.

2 plug in appliance modules
2 screw in light modules
1 in wall dimmer switch
1 temp/humidity sensor
2 IP cameras
1 wall receptacle

VistaCamPT was the only plug in installed.

There have been multiple factory resets (including without saving settings) and multiple firmware flashes, however I have not tried going back to UI5. I had been on UI7 with the setup above for quite a while without any problems prior to the January 16th upgrade.

I removed the cameras and Vistacam app last night, so there are now no plug ins installed. All other devices seem to be responding appropriately. At the moment I only have 4 scenes set up that run based on a schedule (set to run at specific times, not every x minutes as I read there can be issues with that).

I was able to log in and turn lights off last night before going to bed. This morning I was once again was not able to log in. After the first failed attempt I tried again and was able to log in, but only got the Vera logo with the “Welcome” message. After letting it sit on that page for about 5 minutes the rest of the page finally loaded. The last alert logged in the system was “Gateway came online” at 5:47pm yesterday, which was around the time when I last rebooted it, so I don’t think it is stuck in a reboot loop. There are no alerts so far today, and all scheduled scenes continue to run without issue.

I don’t know for sure that it happened immediately after the firmware upgrade. I did the upgrade on the 16th, but didn’t notice the problem until the 20th and didn’t have a chance to sit down and call support about it until the 23rd. I don’t log in to it every day as the scene schedules mainly control the devices. I only log in if I need to do something off schedule, so it may just have been coincidence that I noticed the problem right around the time of the upgrade. Restoring prior backups also did not fix the issue, so unless I have a device somewhere that is failing that I don’t know about I’m not sure it’s a device issue.

If I have time this weekend I may factory reset again and maybe just add one module to it and see how it reacts. Since it has been working fine for so long and I was so used to being able to control things this has been a very frustrating two weeks trying to figure out what is wrong with it!

9

Considering all you have done so far, it is looking more and more like a hardware issue. Any changes with your network?

Sent from my iPad using Tapatalk

10

If it isn’t the hardware, I would be worried about one or more UPnP servers on the network constantly connecting to Vera and taking up ports. Shutting down other items on the network would let you rule that out…

11

Had the same behavior with my 6 month old VeraLite that shipped with UI7 pre-installed. Solution was to downgrade to UI5. I had to call up support and have them opt me out of server-side forced upgrades, and then flash UI5.

Has been rock solid for me since downgrading, don’t plan on going to UI7 ever again. My guess is they are focused on verifying builds on the Edge, and no longer have any real verification testing for VeraLite and we are semi-unsupported.

Edit: VeraLite UI5 + Vera Alters + AutHomationHD = Happy on Android.

Edit2: Also sounds like memory may be running low with UI7 on the Lite, and any plugin / apps you install can push it over the edge, so maybe it’s not that UI7 is terrible in general, my experience is that it’s terrible with a low memory device and with the Nest, VeraAlerts, and GarageDoor apps installed. UI5 works great with all the same apps.

12

I messed with this some more over the weekend. I unplugged everything from my router and reset the router. I plugged in ONLY the VeraLite and my laptop (which was connected via wifi) and had the same behavior (connected successfully the first time, and then unable to log in again). There had been no network changes prior to this happening so I didn’t think that was causing the issue, but I’m grasping at straws now.

I also attempted to go back to UI 5. I was able to log in, add an appliance module and then had the same behavior started again…It just sits and spins and spins and spins eventually telling me it can’t communicate with the unit. When I do have a successful log in it is also much slower than it has ever been before, both on UI7 and UI5. I’m thinking the limited memory it has is probably going bad, and I don’t think it will be much longer until it’s to the point that even a reboot doesn’t work and it’s totally bricked. Surprisingly, the z-wave side still works fine so at least the 2 schedule triggers I was able to add back in are working.

Since it is out of warranty, they are offering me a VeraLite G for $70 or the new Edge for $139 plus shipping, neither of which I consider much of a “deal.” Now I’m stuck deciding if I want to stick with Vera or go with a different controller, although all of the other options seem to have their share of issues as well. Any thoughts/opinions on a replacement?

13

I had this happen on my Vera Lite when there was an issue with the PLEG plugin about a week ago. I could log in once but every subsequent try it would never connect until I powered the unit off and on. The issue with PLEG was fixed and the Vera went back to its normal behavior.

14

This issue is getting really frustrating. I’m back on UI5 at the moment. It sometimes works, sometimes doesn’t. I did another factory reset and do not yet have any z-wave devices paired to the unit since I can’t even seem to get through the setup of the unit.

When I go to the “Location” tab I am able to set my Timezone, but it takes forever for the lower half of the screen to load (if it does) to set your location/coordinates needed for calculating sunrise/sunset. After letting it sit, I finally get the boxes to enter country and coordinates, but no “Save” button. After selecting my country and letting it sit I then get this message “ERROR: UNABLE_TO_CONNECT_TO_URL” (see attached screen shot).

When I go to the firmware tab it takes a long time for anything to load. Sometimes I get get the firmware update page, other times I am greeted by a nice little frowny face (see other screen shot).

So this would lead me to believe that the unit is having trouble getting out to the Internet, right? Doesn’t seem to be the case. When I click on “troubleshoot network” it shows everything is fine and I get the “Internet access is ok.” message on the Net & WiFi tab.

=== IP Configuration ===
eth0 Link encap:Ethernet HWaddr XX:XX:XX:XX:XX:XX
inet addr:192.168.81.1 Bcast:192.168.81.255 Mask:255.255.255.0
eth0:0 Link encap:Ethernet HWaddr XX:XX:XX:XX:XX:XX
inet addr:192.168.1.43 Bcast:192.168.1.255 Mask:255.255.255.0
inet addr:127.0.0.1 Mask:255.0.0.0

External IP: XXX.XXX.XXX.XXX

=== Testing Gateway: 192.168.1.1 ===
…
GATEWAY:OK
=== Testing DnsServer: 192.168.1.1 ===
…
DNSSERVER1:OK

=== Testing External Servers ===
…
GOOGLE.COM:OK
…
STA server: OK
…
EVT server: OK
TS server tunnel connection: OK
…
FWD server: OK
FWD server tunnel connection: OK

=== SSH_TUNNELS: ===
Found 1 ssh sessions running
Remote Control Tunnels are running
== DONE ==

I’m a bit clueless as to what is going on with this thing, why it started all of the sudden, and what else to try to get it fixed. I guess I’m just going to have to suck it up and make a decision on a replacement unit, but I’m still determined to get this one working again.

15

…and now when I try to log in I get a white page with the following address: http://cp.mios.com//control.php?PK_AccessPoint=3500XXXX&sid=625b78db3c822968d01fbb49a2f8443c with "waiting for fwd6.mios.com…at the bottom. It never actually forwards to my device. Going directly to the local IP address loads, although it still seems on the slow side to me. Could it be something on their end with my account causing these issues? The device has been removed and re-associated with my account a few times over the past week.

16

They did have server issues last week but haven’t heard anything recent.

17

I started having trouble before the big outage last week, so I’m guessing that outage isn’t related. I can’t even log in with my local IP at the moment, so I guess it probably is the unit itself. I’m still trying to decide what to do about a replacement. I have to decide soon because I’m starting to go through withdrawal!

18

Hi.i bought my first veralite and 6 fibaro modules but i have almost the same problem. Its conected properly,have that 3 lights solid on.but" can’t be found in my network" . if i try update it in mios webpage ,show me this ip but then stops responding. Im about return it to shop. Already try other router,other cables.even if i connect it directly to pc,it shows vera logo on top corner and nothing more.

19

Mios is only for ui5.

It shows you which IP?

Which browser are you using?

Have you called VERA?

20

Well, better star from beginning. but this ting makes my crazy, and my job its repair computers…

Now its connected. It let me open local vera’s configuration screen(192.168.1.73) where are ; dashboard,devices,setting etc… but if i use some settings like location ,its ask for user and password. I confirm and after login say:" I didn’t detect a unit on your home network. If you have a new unit, please connect it as shown and when the Z-Wave light is on solid click ‘Continue’ and I’ll try to find it."
but its connected to the router already…>:(
Same happens if i connect directly to home.getvera.com

Yesterday ,fist time i connected it to my computer , it shown me 1 controller detected after registered on getvera.com but after a wile it keeps asking for user and password again and again and finally appears … I didn’t detect a unit on your home network.

Now i saw i had an older firmware version and i update to the last 1.7.513. still not detected

I already used ie , firefox and chrome…nothing

Not ask VERA yet ,because i’m trying fix it first. Maybe i’m just too stupid to configure that thing and probable its made for normal users without computer knowledge… ??? or its this controller broken ???

I’m sorry bout my english .its not my main language.