Understanding Device Messages

Community Playground General Discussions
1

Overnight a handful of my devices displayed a red message at the bottom of the device icon on the web portal. They are very similar and look like this:

Node 18 Device 37 South Wall Outlet neighbor nodes

The nodes and device numbers vary. When trying to turn the outlets on or off the command times out. These are 4 Intermatic InTouch CA3500 outlets I added about a week ago.

Any ideas?

Edit - Okay, I shut down the browser upstairs and went to my theater/office and fired up the portal and the devices all show up without the message. I can control them (although occasionally after a retry or two). Any idea why all 4 (all my CA3500’s) would have the same error and suggestions to resolve in the future?

2

Hi,

Can you please submit a trouble ticket with tech support access enabled so we can check it out ?
Once it’s submitted we will look into it asap.

Thanks.

3

[quote=“mcvdennis, post:2, topic:177907”]Hi,

Can you please submit a trouble ticket with tech support access enabled so we can check it out ?
Once it’s submitted we will look into it asap.

Thanks.[/quote]I enabled support and opened a ticket - 121077

Thanks