[quote=“exocet, post:12, topic:185041”][quote=“Z-Waver, post:10, topic:185041”]Different people seem to have different experiences. I saw a post last week, from someone who had just abandoned Domoticz in frustration, praising Vera.
I’m glad you found a solution you like. But, I think that setting up a Raspberry Pi with an open source HA project is a bit more complex than average Vera users would be willing to take on, don’t you?[/quote]
In my experience with two Vera Edges, neither worked properly out of box. One needed support to log in remotely to blow the install away, finagle esoteric configuration files by hand, and after all that, they left me with a non-functional system. They “bricked” it.
The second one was marginally better. UI7 is a nightmare, but once I finally got it configured it ran pretty well for a few weeks. i even forgot about it. Then the “upgrade” came out last month - and it completely devastated my system. I had to reset to factory defaults (by logging in via ssh and running it by hand).
Both times I tried to get support from Vera - and both times took over a week to get any response, whatsoever.
So no, Domoticz is way better documented, and has a much more capable support mechanism.
I’m sure that there are at least a few people out there that have success with Vera. I’m convinced that they’re all running on Vera 3s with UI5.
I do have an axe to grind, with a company that promised one thing and delivered a steaming turd.[/quote]
Support answers phone calls while it rings. They don’t answer emails so fast.
Ui7 has been great and is only getting better. I held off for months even after I got the EDGE and in JAN I made the switch. So far no regrets and updated my lites also. I have never SSH’d into my units and if I have an update issue I just pick up the phone and have VERA do it. I actually had them do the update for me today.