Motion detectors have been disarming themselves every few days.
Last night (4/27) at 7:30pm ET or so, I re-armed Motion Detectors and turned off the lights via the scene “Arm Sensors - lights off”. I then confirmed that all sensors were armed and the lights were indeed off.
**Today 1 of the motion detectors (#21) are disarmed and 2 of the lights (#17 and 22) are on - all on their own.
Verbose logging was turned on and locked for a few days so all data should be there. I have left everything exactly as I found it this morning and submitted a ticket and enabled Tech Support access.
fyi, the camera turns on light and takes an archive photo every 14 hours.
Pls advise,
.//A.
[quote=“anthonyris, post:15, topic:164418”]Another case of motion sensors disarming on their own.
Note: This is an install at a remote location, and no one is there. Sensors showed up as disarmed this morning, and no events tripped.
**All motion sensors are green-cogged and configured. No change in their config since April 14th.
I have locked log levels, etc. and re-armed everything. Will send if/when they disarm themselves again. Seems to be more than a few reports of this.
I am wondering if this is somehow related to the unsolved random light or two being on every few days as well?
** Doesn’t seem to be a way to trigger an event notification when an armed sensor becomes disarmed. That certainly would help troubleshooting, as this could be happening regularly - and the sensor then gets re-armed. user would never know.
.//A.
[quote=“micasaverde, post:9, topic:164418”]pjgolian, here’s a recommendation… Go to advanced, logs, and turn on ‘verbose logging’ and also ‘lock log levels’ and ‘archive old logs on findvera’. If you don’t check ‘lock log levels’, verbose logging is automatically turned off after a couple hours because it really bogs the system and creates a flood of network traffic. So be sure to uncheck ‘lock log levels’ in a couple days when this problem is resolved.
Now, set everything back to auto-configure, and be sure everything is configured. Note the date/time by clicking the Location button.
When you next see that the sensor was disarmed automatically, go to advanced, tech support, and submit a trouble ticket, and include in the description the date/time you noted earlier. This way we know that the sensor disarming occurred between that date and the time of the trouble ticket, and you will have verbose logs that have been archived on our server, which we can go through and find the exact time the sensor was disarmed and why.[/quote][/quote]