About every other time I do a “Heal”, my back door lock quits working, which is getting old AND now I can’t get it back on my network.
I usually have to exclude it then re-include it (which takes a few tries) under full power because my battery stopped working with UI4. This time I have tried a BUNCH of times and it always blinks red and will not join my network. I submitted a bug report this morning but nothing and we’re getting ready to go on vacation and really need to resolve this. If anyone has any ideas, I’m listening.
I’m assuming you tried new batteries in the lock first? and the lock is some distance from Vera as you mention using the battery and full power inclusion. My suggestion would be to remove the lock and bring it to Vera to configure. If all goes well, its probably out of range and when you do the heal network the lock is not waking up.
When changing the batteries its important not to press any buttons on the lock as this will kill the shared encryption keys between Vera an the lock.
I’m assuming you tried new batteries in the lock first? and the lock is some distance from Vera as you mention using the battery and full power inclusion. My suggestion would be to remove the lock and bring it to Vera to configure. If all goes well, its probably out of range and when you do the heal network the lock is no waking up.
When changing the batteries its important not to press any buttons on the lock as this will kill the shared encryption keys between Vera an the lock.
JOD.[/quote]
Sorry, think you misunderstood. The battery I’m referring to is the one that comes with Vera so you can walk it around and include devices with the unit itself. The lock batteries are good. The Vera battery hasn’t worked since I upgraded to UI4, which blows but hasn’t been the end of the world, just a minor inconvenience.
I’ve had a few people suggest removing the lock and taking it to Vera but this isn’t an acceptable solution. I’m not lazy but I am replacing every switch in my house from GE to Leviton, but not all at once. I do a “Heal” about once a week or more and I won’t be removing that lock and carrying it to my office to include it that often. MCV need to figure this one out. I’m thinking the Heal process is kinda dumb anyway, it causes more problems than it seems to solve, at least for me. Most of my scenes stop working for a few days after and as I noted, it REALLY likes to break my locks. I also lose functionality of my phone apps for a full day too (both SQ and the Vera ones), which is SUPER annoying.
I undestood 100%. You are “getting ready to go on vacation and really need to resolve this” My suggestion was a resolution!! Not a solution to your ongoing issues. If you have issues after doing a heal network then dont do a heal network, again thats a resolution not a solution.
The battery is the one with Vera 2. I understood that.
If Vera cant go to the Lock, bring the Lock to Vera. If it configures (which it will) then the lock was probably out of range or was not awake when you did the heal network. The same goes for the 3 in 1 sensor, it needs to be awake when you do the heal network or you will end up with a “Found New Device”
[quote=“JOD, post:6, topic:166645”]I undestood 100%. You are “getting ready to go on vacation and really need to resolve this” My suggestion was a resolution!! Not a solution to your ongoing issues. If you have issues after doing a heal network then dont do a heal network, again thats a resolution not a solution.
The battery is the one with Vera 2. I understood that.
If Vera cant go to the Lock, bring the Lock to Vera. If it configures (which it will) then the lock was probably out of range or was not awake when you did the heal network. The same goes for the 3 in 1 sensor, it needs to be awake when you do the heal network or you will end up with a “Found New Device”
JOD.[/quote]
Well, neither Vera nor the lock has been moved and since I’ve had to reconnect it several times before I’m not sure this is the answer…but perhaps. Ya, I decided after this last run that I won’t be “Breaking” the network anymore. It’s pointless and frustrating.
the problem you are experiencing is a common one that occurs when the batteries inside the lock have gone dead. There are two sets of batteries inside the lock, one is a 9volt battery that you can see when you initially remove the outside case. The other is a set of 3 AA batteries that are inside a little orange case. You must undo a small screw so you can pop the orange case out to replace the e AA batteries that are in there (when the lock is properly installed, you will not see these batteries at all when you pop off the outside case, making them easy to forget about).
I’ve had issues with my lock when the battery meter turns yellow. Last time I had similar issues after a heal. I changed all the batteries just to safe.
JOD has it right (I think). Sleeping battery devices are not visible to Vera during a Heal cycle. The Heal process reconfigures all of the network neighbor nodes to each other so it stands to reason if a node is ‘sleeping’ it will appear to have been removed.
One of my concerns with this is that keeping a battery operated device awake long enough to get through the entire Heal cycle is nerly impossible when you consider having 3-4 such devices in different areas of the house. i.e.: keep opening and closing the garage door while punching codes into the lock, running through each room with a motion sensor for 30 minutes!!!
[quote=“raskell, post:10, topic:166645”]JOD has it right (I think). Sleeping battery devices are not visible to Vera during a Heal cycle. The Heal process reconfigures all of the network neighbor nodes to each other so it stands to reason if a node is ‘sleeping’ it will appear to have been removed.
One of my concerns with this is that keeping a battery operated device awake long enough to get through the entire Heal cycle is nerly impossible when you consider having 3-4 such devices in different areas of the house. i.e.: keep opening and closing the garage door while punching codes into the lock, running through each room with a motion sensor for 30 minutes!!![/quote]
So, here’s what I did to resolve this and it’s something I plan to try again in the future…nothing. I posted this on Friday but my lock failed after the Heal on Thursday. Late last night I was going through my scenes and happened to notice the lock was showing unlocked, I was on my laptop and not far from it so I hit the Lock button and it worked. I will be replacing the batteries on both my locks before I go on vacation just to be sure though.
mbairhead, I feel your pain, really I do. Here is what probably happened.
During the heal process the neighbors list is updated, if the device did not wakeup it is not included in the updated list.
Your lock is out of range to be hit directly from Vera and the node it would normally communicate through to reach the lock probably did not have the lock in its neighbor list. That’s why it would not work and if you hit config you get a red cog. When the lock woke up, it updated the neighbor’s lists and found its route back to Vera. That’s why it’s really only necessary to do a heal when you move a device. The heal process kinda happens on its own just by devices waking up and reporting. Now, if you press a button without batteries in the lock you will kill the shared encryption key and will need to configure the lock from scratch.
When you do the heal it’s important to make sure the heal lasts long enough to wait for the battery operated devices to wake up and report.
JOD.
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