I recently had my Vera Edge (RMA) by support and my local distributor Vesternet in the UK agreed to send me a Vera Plus (paid difference in cost)
I received my Vera Plus Monday 22nd February 2016.
at about 1600h GMT that day I plugged it in to my Home Broadband system (BT ISP with parental controls turned on More about this later).
The first problem was the Home.Getvera.com process failed to pick up my device automatically when I click the add device button on the dashboard.
I added it manually using the serial number and mac address printed on the label on the bottom of the device.
Some errors appeared on the screen saying update un-successful etc and the unit then could not be accessed via the dashboard.
I found the local ip address of the unit and connected my web-browser to it (both Internet explore and google chrome and CTRL F5 etc)
The unit after a long pause reported “Luup engine is taking longer to reload.”
I felt Doomed at this point because this was where it all started from with my Vera Edge which had been recovered by support twice since I got in in Aug-2015.
The unit wasn’t responding to anything.(normal eg Portal ,Apps and web Browser)
I was advised by Vesternet support to Hard Reset the unit.
I tried to hard reset the unit by holding in the Reset PIN for 30 seconds,
I then left it for 30 Mins.
It was still in the same state as before the hard reset.eg
Unable to log into the until via HTTP:\ (Luup engine is taking longer to reload.error message)
Unable to connect via the Portal http://home.getvera.com
Could Ping the Unit via
Was still able to SSH using putty to the unit.
At this point I thought I would try the reset via the SSH method.
Again run as per the application note vesternet sent me the link for APNT-121 - Vera Edge & Vera Plus Reset – Vesternet
This time I left it for an 45 Mins.
The status of the unit (with no power cycle)
Unable to log into the until via HTTP:\ (Luup engine is taking longer to reload.error message)
Unable to Ping the Unit via
Unable to connect to SSH using putty to the unit.
The power light had remained flashing for 45 mins and all other lights were on except the Bluetooth LED.
Tried setting my IP address to the special IP Address as per KB-97 - I can't access my VERA Edge on the local network, what should – Vesternet
so my special IP address for my Vera Plus is MAC=ee:66:66:22:22:e1 last 4 Characters convert to 192.168.22.51 (example only).
At this point status of unit was still
Unable to log into the until via HTTP:\ (Luup engine is taking longer to reload.error message)
Unable to Ping the Unit via
Unable to Ping the Unit via
Unable to connect to SSH using putty to the unit.
The power light had remained flashing and all other lights were on except the Bluetooth LED.
So decided to Power of unit.
Now the status of the unit is
Unable to log into the until via HTTP:\ (Luup engine is taking longer to reload.error message)
am able to Ping the Unit via
am able connect to SSH using putty to the unit.
Vesternet suggestion was that because my ISP was BT that the parental controls could be causing an issue.
See this KB-73 - Why isn't my VERA Edge working properly with my BT Internet se – Vesternet
So I took the unit to another location without the BT ISP issue and run the above again, with the same results.
except I was able to use the portal to register the unit, and it reported it was doing an update but ultimately the unit ended up in the same state again.
Its seems to me the unit is corrupted and cant be hard reset to solve the problem.
so using info from
I have a copy of all the logs I could get off the unit. (I have raised a support Ticket with Vera)
It is connect to Internet connection with no firewall or parental controls.
i am Unable to log into the until via HTTP:\ (Luup engine is taking longer to reload.error message)
am able to Ping the Unit via
am able connect to SSH using putty to the unit.
The unit is still removed from my home.getvera.com account after the last failed Hard reset which must have worked partly as this Unit has been removed from my dashboard.
No lights are changing and a continuous ping to the unit shows no loss of connectivity during this cycle.
Remote assistance is enabled it says.
I am seriously thinking about saying good Bye Been on this Since Vera Lite days.
I am an Industry Automation Engineer/Manager, over 25 Years been working on Technology at all levels.
Have extensive Knowledge of how this stuff works under the hood but am disappointed by this and don’t want to give up but really cant see a way forward.
I haven’t even tackled the task of getting my 70 Plus zwave devices working again with a new box, Without the old unit to move the Zwave settings from.