I have forgotten my password on the site and select the “I forgot my password” so that I could reset it. It asks for either username or email. I have tried both and pressed the “Get Password” button and I get a message “Password reset successfully. You will receive an email with your new password.” but it’s been days and I still do not receive an email. I have check my inbox and all possible spam folders, etc. but no email. I have tried to contact the Vera support number (866) 966-2272 option 2 for tech support and no answer goes to voice mail. Left message with details. Opened a support request, no answer. So basically I am stuck where my home device cannot be access via the remote option until someone can rectify the password reset send to my email. I even tried every option to on the 866 number to talk to a person but all goes to voice mail that is not returned. How can a company that has customers selling products operate this way???
Any advise on how I would get this issue resolved so that I can get access to my account? Any other method to get help?