A few weeks ago I bought my Vera Edge from amazon. After getting the unit and plugging it in, it wouldn’t start up properly. All the lights never came on. Support got it going by doing a remote firmware flash. After getting the unit powering up properly the support rep informed me that this unit was already tied to someones account. So Amazon sent me a used unit. They have corrected this issue and sent me a brand new one. This one actually had plastic on everything and included a network cable, unlike the first one.
So this leads me to the issue I’m having now. I did a full backup of the edge. I then copied the Z-wave network from the original unit. Which worked properly. I then restored the old units backup to the new unit. However when it came back up, it now has the same MAC address as the old unit. So it no longer matches the sticker on the unit itself. It also doesn’t match the wifi password that vera reports for the unit now.
I’ve put in a support ticket with Vera but of course haven’t heard anything yet.
When you restored the backup, you made the new unit identical to the old unit. And, the new unit is now tied to whatever account the old unit was attached to at the time of backup.
If you want your new unit to have new parameters, you’ll need to “start new” with it, which means recreating scenes and other settings manually.
I do not think that you have to reset your Z-Wave network. Since you have already restored your Z-Wave network to the unit factory defaulting the unit, without wiping the Z-Wave chip, will give you a new unit with factory defaults and the Z-Wave network already imported into the chip. Then its just a matter of recreating whatever programming you desire.
Thanks for your input. It seems kind of weird that the backups and restores would overwrite serial numbers and mac addresses though.
I just don’t want any kind of issue when amazon sells that used unit again and someone tries to register it and all the sudden there are 2 identical MAC addresses in their system.
I took a backup, then restored to factory defaults. Then I copied the config folder from the factory default backup into the full backup I had before. This put in the correct network info. And i’m back up with the right MAC and serial number.
That folder had the network config which contained the MAC address. That is the only folder I copied over. Maybe having the right MAC address allowed Vera to see it as the correct unit and report the right serial number?
The only thing odd I’m still getting is that vera reports the new default wifi password, but SSH logging in still uses the old wifi password as the root password. The network config of the edge shows the new password as does home.getvera.com but its still not right for root access.
Do you happen to know where in the backup the root ssh password would be. I’ve looked through almost evey file in that backup and it all refrences the password of the new unit, but it still will only accept the old unit’s ssh password. Everything else is correct.
I tried changing the wifi password, which didn’t help at all.
Just to kind of close this. I ended up just doing a factory reset as I was having some other issues anyway. After doing this everything was back to normal including using the right SSH password. A day later Vera Support emailed me saying they could fix it by restoring one of my backups with the right info in it. So if anyone else runs into that, support can fix it.
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