Remote Connection in Mexico

Community Playground Getting Started & Initial Setup
1

I have a home in Mexico and I am using Telnor WiMax for my internet connection. The internet is strong and is very stable.

A few things to be aware of before I start:

  1. Telnor DOES NOT allow access to their modems setup.

  2. I have a DD-WRT Buffalo router that I use for WiFI and local routing.

  3. When I am in Mexico I can log into my Mi Casa Verde system

I have setup the latest firmware and have setup several windows with sensors.

That being said, I am unable to access my Verde.

Are there any posts that I can refer to to setup my system?
Is it a problem because I can’t access my WiMax Modem?

PS I have received email messages that notified me that one of the doors opened.

I am going back down in a few weeks and want to get this thing finalized.

Tanks

2

In this case, I think that it is unlikely that your ISP modem is the issue.

You did not state which Vera or firmware version you are using. Depending on the version, there are two possible remote access URLs. For UI5 your remote access is through http://cp.mios.com. However, for newer systems with UI7(the green themed interface) you must access it via https://home.getvera.com.

3

Is Telnor WiMax using internet over a cell connection? If so, their setup may be doing something wonky with the IP’s assigned to it’s subscribers and causing the getvera servers not being able to get to your Vera correctly.

Do you have the public IP address of your router in Mexico? If so, can you ping it from your non-Mexico residence? If no, the above is most likely the cause. If yes, Z-waver is right and I re-iterate below

UI5 or below → goto cp.mios.com and make sure your password does not contain a special character such as eg #&! etc

UI6/UI7 → goto home.getvera.com and make sure your password does contain a special character such as eg #&! etc

GetVera uses that special character in the password to determine if UI5 or UI6/Ui7.

4

[quote=“BOFH, post:3, topic:186294”]Is Telnor WiMax using internet over a cell connection? If so, their setup may be doing something wonky with the IP’s assigned to it’s subscribers and causing the getvera servers not being able to get to your Vera correctly.

Do you have the public IP address of your router in Mexico? If so, can you ping it from your non-Mexico residence? If no, the above is most likely the cause. If yes, Z-waver is right and I re-iterate below

UI5 or below → goto cp.mios.com and make sure your password does not contain a special character such as eg #&! etc

UI6/UI7 → goto home.getvera.com and make sure your password does contain a special character such as eg #&! etc

GetVera uses that special character in the password to determine if UI5 or UI6/Ui7.[/quote]

I have several IP based devices hooked up that work, FYI, My honeywell stat and my foscam wifi camera that I can access without any issues.

5

[quote=“jvenard, post:1, topic:186294”]I have a home in Mexico and I am using Telnor WiMax for my internet connection. The internet is strong and is very stable.

A few things to be aware of before I start:

  1. Telnor DOES NOT allow access to their modems setup.

  2. I have a DD-WRT Buffalo router that I use for WiFI and local routing.

  3. When I am in Mexico I can log into my Mi Casa Verde system

I have setup the latest firmware and have setup several windows with sensors.
…[/quote]

You don’t say whether you are using MiCasaVerde servers to access your Vera while in Mexico. If you are accessing it only through your local WiFi, it may be that your Buffalo router does not have port 232 open–this is needed for the Vera to connect to the Mios servers.

–Rob

6

Using DD-WRT(and most routers) via WiFi or wired connection does not require opening any ports. Vera and Mios servers require no inbound ports to be opened and it is strongly discouraged to open or portforward any Vera ports.

Most routers, including stock Buffalo routers and DD-WRT have default firewall rules that allow traffic out on all ports and reciprocal traffic for established sessions back in.

Unless his WiMax modem is blocking an outbound port(very unlikely and rare) he is probably not facing a firewall issue.

7

Using DD-WRT(and most routers) via WiFi or wired connection does not require opening any ports. Vera and Mios servers require no inbound ports to be opened and it is strongly discouraged to open or portforward any Vera ports.

Most routers, including stock Buffalo routers and DD-WRT have default firewall rules that allow traffic out on all ports and reciprocal traffic for established sessions back in.

Unless his WiMax modem is blocking an outbound port(very unlikely and rare) he is probably not facing a firewall issue.[/quote]

I absolutely agree. However, I did have to open port 232 outbound as my Vera was on a restricted subnet, so I was just putting that out there as something to look at.