I have a Vera 2 with UI4, latest SW on Vera device and Iphone all updated in February.
When I left the house 2 weeks ago everything worked fine (local and remote).
Now the server is busy and data isn’t loading remotely. Tried using cp.mios and Ivera/Iphone - same result.
I recycle power every day via a swithch.
I’m 400 km from my summerhome.
I have connectivity to the house/router.
Tried to open a ticket with Mios but getting an error.
I am getting little frustrated with the device I have had seen October - very, very unstable.
Any guidance?
Same problem for me. Remote access worked fine until 3/9/11 and now “server is busy”. Have power cycled the unit several times, but still get “server is busy.” This seems to happen every two or three months and is really frustrating - I haven’t added or deleted any devices or made any other changes to my network in months.
I too am having Server Busy Issues.
What plugins are you using?
Regards
Tim Alls
AllSeas Yachts
No plugins
It seems we need to hear from the people that are manufacturing the Vera. Do they monitor these forum discussions? If you are …please respond. What causes the Vera “Server Busy” to tie up the system for long periods of time? It makes the system non responsive. I understand it when adding something to the system but this happens frequently under all firmware versions as far as I can see.
Regards
Tim Alls
Hi,
Yes, we do monitor the forums. Can you all state the ticket no you submit so we can check your units and see if the tunnel with the remote control servers are running?
Thanks!
My ticket Info #13613 - 15894
Hi PeerF,
I searched the tickets database for both your ticket no, Vera S/N and your email from this forum and I couldn’t find anything. Can you please resubmit the ticket with a descriptions of your problems?
Thanks!
I can forward the email I have as acknowledgement from the ticket in your system. For that I need an email. Kind regards
Hi,
As always, support at our website ( micasaverde.com )
I just reported a problem accessing remotely via cp.mios.com, it lets me log-in but then won’t connect to either Vera box 1 or 2. It looks like it will connect, but then kicks back to the cp.mios.com screen.
I am unable to submit a ticket in Vera, so I submitted via the form on the website under support.
EDIT: all fixed, and in record time too. Thank you MCV!
Hi,
It should be Ok for good now.
shady, we got your ticket, Daniel replied to it.
Thanks!
Still no connectivity.
Here is what I receive when I try to open a ticket:
Reporting issue from ap: 15894
Collecting logs…
. Network…
Done.
. System…
Done.
. Kernel…
Done.
. Zwave Status… Got Zwave status at: Wed, 30 Jun 2010 11:19:35 +0200
Done.
Compressing logs…
Compressed /etc/config /etc/firewall.user /etc/lighttpd /etc/lighttpd.conf /etc/lighttpd.users /etc/cmh /etc/cmh-ra /etc/cmh-lu /tmp/log /tmp/log.LuaUPnP /tmp/log.NetworkTroubleshoot /tmp/log.Provision /tmp/log.Report_AP /tmp/log.Rotate_Logs /tmp/log.SetupRemoteAccess /tmp/log.SetupRemoteAccess.gz /tmp/log.StartNetworkMonitor /tmp/log.StartNetworkMonitor.gz /tmp/log.check_internet /tmp/log.cmh-ra-daemon /tmp/log.cmh-ra-daemon.gz /tmp/log.cmh-ra-keepalive /tmp/log.cmh_pnp.err /tmp/log.dmesg /tmp/log.freshinstall /tmp/log.lighttpd_error /tmp/log.logread /tmp/log.mios_firmware /tmp/log.platform_init /tmp/log.repair /tmp/log.restart_zwave /tmp/log.sh /tmp/log.trouble_report /tmp/log.trouble_report_response /tmp/log.upgrade /tmp/logrotate_timestamp /tmp/log/cmh in /tmp/15894_troublereport.tar.gz
Submitting trouble report…
ERROR:Wrong response from server:
Done.
Hi,
PeerF, in your case, I think you have a lot of logs you want to include in your trouble ticket, this is why you get the wrong response from server. If you uncheck that option to send also the logs along with the trouble ticket, you will see that it will go through. Did you unchecked the option to rotate the logs? If not, then for sure your logs are not rotated and they remain in /tmp folder. If you want, we can check it. Just go to Advanced > Tech Support, enable the remote assistance and send us the code to support at our website (which will be micasaverde.com).
Thanks!
tried again as mentioned. Same result. I have requested remote support via your web-site
Hi PeerF,
I cleared the very big log file from your system and restart the service responsible of that. It should be Ok now. We also pulled the logs before doing this so we can analyze them and try to find the cause of this.
Thanks!
Still no feedback. I have requested Remote Assistance, opened a ticket on homepage, and forwarded a remote assistance reference number. Can I please get someone from MIOS to access my Vera2 and “kill” whatever it is doing, so I can access the device.
Whatever you did last time it worked fine.