Reload every 10 minutes

Community Playground General Discussions
1

Following my previous problems, the technical team has reinstalled the old Zwave engine firmware. So I reset my VeraPlus and install a backup of December 2017.
Now the VeraPlus reload every 10 minutes.
Which is annoying because the actions are not carried out correctly.
In the log, before the reload, I always find a dozen lines of this type

[code]01 03/06/18 14:40:15.215 ZWaveSerial::Send m_iFrameID 469 type 0x0 command 0x20 expected 2 got ack 0 response 0 request 0 failed to get at time 1218214 start time 1216214 wait 2000 ack 0 m_iSendsWithoutReceive 4 <0x761c3520>

01 03/06/18 14:40:19.223 ZWaveSerial::Send m_iFrameID 470 type 0x0 command 0x20 didn’t get ACK. wait for rest time 1222222 start time 1220222 wait 2000 m_iSendsWithoutReceive 5 numretriesforack: 3 <0x761c3520>

01 03/06/18 14:40:21.239 ZWaveSerial::Send m_iFrameID 470 type 0x0 command 0x20 didn’t get ACK. wait for rest time 1224238 start time 1222238 wait 2000 m_iSendsWithoutReceive 0 numretriesforack: 3 <0x761c3520>[/code]

What can this incident come from? a hardware problem?

2

I also had restarts every 10 minutes, solved by a long power-cycle. Only reboot of Vera didn?t solve the problem, had to remove the power-cord for a while.

3

chrifabre,

That piece of log don’t tell us much and it doesn’t mean it’s a hardware issue. Please log a ticket with our Customer Care team and they will look that up for you.