Really struggling with Veralite and UI5 or 6!

Community Playground Getting Started & Initial Setup
1

Hi,

First post and it’s similar to other peoples problems…I just can’t get it to work. I’m generally well versed in IT, it’s the field I work in but this is causing me headaches.

When I installed my veralite for the first time it upgraded the firmware. I followed the instructions to downgrade to UI5 but now it looks like I am running two different versions, 5 and 6, see attached. What I want is to run UI5 so I can use the 3rd party apps and plugins, none of which I am able to get running at the moment.

I have got very confused by the logins required and now seemingly have two different accounts! could this be the problem? if so, how do I delete accounts?

This is the most unintuitive thing I’ve ever had to try to get to grips with.

Thanks for any advice in advance.

Matt

2

UI5 and UI6 (and the new UI7) use different accounting systems.
It’s OK to have multiple accounts … but only one will work … the one one associated with the version you are currently running on your Vera.

cp.mios.com - for UI5
home.getvera.com - for UI6 and later.

3

It appears that you still have UI6 on your Vera. But, you should clear your cache and check again to be sure.

I don’t think that you can delete accounts, Vera Controls LTD.(MCV) would have to do that.

4

Thanks, so that screenshot that shows UI5 (1.5.xxx) is just showing what is on the ‘account’ and not on the vera?

5

I have been having the same problem, downgrade to UI5, and after downgrading, find I am still on UI6.

Others have said that their Vera account was marked for automatic upgrading. I assume mine is too. So my Vera downgrades, then automatically upgrades itself.

I guess you have to contact Micasaverde support and ask them to turn off the automatic upgrade option on your account. I imagine I will get around to doing that eventually.