please help, WS15Z-1 stopped working

I have a WS15Z-1 switch, it worked for about three months and then it stopped responding to my veralite. I did try to exclude it and include back in my system and never got a response from it. I also reset my veralite hoping it would help and i was able to add my other module but not this switch
It still works as a regular on/off manual switch.
Is it possible to reset this switch?

Did you power cycle, or pull the air gap switch, on this switch?

When excluding, did you try both a single tap and a double tap on the switch?

If the answer to all these questions is ‘yes’, then I would assume a bad switch.

Edit: Other than power cycling and/or excluding, there is no other way to reset this switch.

Thank you, i’ll start contacting them for a replacement