On Vacation and Unable to Connect remotely UI4

Is anyone else having an issue connecting outside of the home (through cp.mios.com / Square Connect) and is there anything I can do to avoid relying on MiCasaVerde’s servers as a middle man in the future?

P.s. I called MiCasaVerde yesterday afternoon and they said they knew about the cp.mios.com connection issue but were expecting to have the server back up by night time. Its been 24 hours since and the site is still not up for me.