"?" on my Kwikset Lock battery icon

Other Devices & Integrations Door Locks & Sensors
1

I have made no changes to my network (it’s been stable for a couple weeks now :o ) and the batteries aren’t very old, just over a month. For some reason I’m getting the question mark now and it’s been my experience that once you get that, it doesn’t go away. I would really like that lock to monitor battery usage so it can let me know when they need changed.

How do I fix this?

The lock is about 20’ from my Vera 2 running UI4 (if that helps).

2

Ok…never mind, it has magically fixed itself. Could the cold (below 20 deg) cause this behavior?

3

This happens sometime on battery powered devices (i.e. Locks, Smoke & Motion Sensor…). They basically need to wake up that the vera can get it’s battery level. I don’t know how you can wake up your lock manually, but maybe you did it by accident by just “using” it. I am sure it’s written in the device’s manual how to wake it up.

4

I have two door sensors that have been “?” for over a year now…I’ve stopped trying to fix them. I know to change the batteries when they stop working :stuck_out_tongue:

5

I had this happen to mine and discovered that the Date/Time on my Vera2 unit was off. After resolving that problem the battery level displays properly.

6

Vera compares the date of the last battery level poll (batterydate)with the current date and if it os more than 7 days ago shows the ‘?’ rather than the recorded level.