New Veralite Came with UI7 1.7.318 won't downgrade to UI5 1.5.622

Vera Controllers, Services & Devices Vera Controllers & Cameras
1

I got a new veralite yesterday. it came with Firmware 1.7.318 (UI7)

I tried to downgrade to UI5 (1.5.622) but after Downgrading - unit is still showing UI7 (GETVERA) and firmware 1.7.318 .

Does someone has this issue ??

Is the new Veralite cannot be downgraded to UI5 (CP.MIOS)???

I bought the unit because i want the UI5 . UI7 is giving me a headache .

Waiting for your advice .

Thx .

2

Further research would tell you that you need to contact MCV to remove your vera unit from being auto updated. Once they take care of that you’ll be able to downgrade with out issue.

  • Garrett
3

Yes - Just contact Vera support and request they remove the auto-update flag on your Vera. Supply the email address you used when you registered the Vera at the control panel thing.

It took about three days for mine. Then I started on UI5 and all the problems were gone (and UI5 is less clunky looking than the logon screen would make you think).

4

I had the exact same problem! You wonder why a new Vera system is shipped with UI7 (Release Candidate)!

The fastest way for me was to contact support through the chat function (http://support.getvera.com/#). I have emailed them before without results…

5

How long do they take to do this? Was hoping to re-configure my system this weekend, but their support is closed over the weekend… Is there no way for me to do this manually? ssh to some port, or hold reset button for 30 seconds, or unscrew the box and short some connections or something???

God, smarthings can’t come out with their v2 hub a second too soon… my VeraLite came with UI7 from the factory and am willing to try anything at this point to get a hub that works.

6

[quote=“sortadan, post:5, topic:183147”]How long do they take to do this? Was hoping to re-configure my system this weekend, but their support is closed over the weekend… Is there no way for me to do this manually? ssh to some port, or hold reset button for 30 seconds, or unscrew the box and short some connections or something???

God, smarthings can’t come out with their v2 hub a second too soon… my VeraLite came with UI7 from the factory and am willing to try anything at this point to get a hub that works.[/quote]

Well, not sure what you have tried yet if anything.

Have you tried to downgrade? Not all are required to remove the flag, and after you downgrade you need to use the cp.mios.com login not the getvera or it will re upgrade you.

Also calling them has worked for me everytime. 30 min and I’m done. Have you called them?

They do return phone calls and emails on the weekend.

7

Yes, I tried downgrading, and as soon as it successfully downgrades to UI5, it immediately auto-updates back to UI7 before I can do anything.

Good to know about them sometimes working weekends, I’ll hold out hope I guess, I’ve sent email, filled out a web form, and now left a message with my device serial number (Application ID) on the tech support voice mail box. :-\

I’ve ssh’d to the box as root (http://wiki.micasaverde.com/index.php/Logon_Vera_SSH) but poking around I don’t see any config files I can modify that would help.

I think the problem is that the mios servers are configured to “upgrade” me as soon as my device connects, and there is nothing I can do. I’d be happy to be proven wrong though if someone can point me in the right direction with the ssh access or some other method short of a hammer.

8

wow! and just like that tech support called me back 5 minutes later and told me that they had removed me from the auto-udate list – squeaky wheel gets the grease :smiley:

9

People always seem surprised that a phone call fixes “MOST” of their problems that they been complaining about for a week on the forums.

I’ll keep recommending people to call in.

10

I’ll second that sentiment but sometimes being nailed up there gives people some purpose. Every time I’ve called support they have gone out of their way to help and resolved my issue right away. Sometimes you just need to climb on down and let someone else use the wood.