New User Can't Get Dashboard

Community Playground Getting Started & Initial Setup
1

I have installed Vera2 w/most recent firmware along with Trane’s T-Stat. I was able to pair them. But, now I can’t get to the Dashboard; computer just sits there at the address 192.168.81.1/wizard/. That is, the ‘Dashboard’ button does not work on the screen. Appreciate all help. Thanks!

2

Did you get it figured out? Sounds like your Vera got handed a new ip address when you pluggedd it back in.

3

Same issue here.

I got my Vera II yesterday and when I first turned it on it wanted to do a firmware upgrade. So I let it do an upgrade and then I played around a bit: I added a webcam and removed it again. This morning I wanted to continue the setup and I approached the device ip-address again. I fixed the ip address in the Fritz-box so I’m sure it is correct. Now when I want to load the dashboard or wizard I see the page with an overlay: “with loading - please wait” and eventually it times out.

I am still able to access the ‘setup your network page’ and ‘upgrade your firmware page’. Also the network functionality is normal. Since I cannot approach the dashboard I don’t see how I can reinstall the previous firmware. Furthermore, the reset button doesn’t help. I don’t see what I can do more…

I filed an assistance request with MCV. But I’m still searching for solutions here on the forum. Maybe someone here can give me any pointers?

4

Can you ping the vera unit?

  • Garrett
5

Hi Garret,

Yes I could ping it. It actually worked as a web server it just didn’t load the wizard or dashboard.

However: I seem to have made some progress! It turns out I wasn’t resetting it the right way. I was holding the button for ten seconds, but then I found on the forum that you need to press it twice, now it has been reset. Unfortunately I didn’t get a paper manual and I didn’t find this procedure in the online manual.

For now the reset (2x short press of reset) solved the problem. I hope it stays OK now.

6

Sadly documentation is lacking and it does require some searching and digging. Yes, doing a two quick taps to the reset button will reset the device to factory defaults.

  • Garrett