Set up wired after the wireless setup failed. Router shows the ezlo has an ip address, and I can Ping it. Lights on front of the device constantly flashing. On the Vera app it shows “Connection OK” with green light. Click on the green “Connect” icon I get “Error there was a problem with the connect…

Here is my suggestion, wait a little it may be updating firmware. I find Ezlo to be very slow at moment and have had my own issues over last couple months since my Vera died. I find that when you think it’s “hung up” it may be updating itself. The fact you see it with ip address is good. What is col…

The light actually appears orange/blue. I did a factory reset and still have same issues. The wired set up requires scanning the bar code since the Ezlo was not automatically recognized. I’ll let it sit for awhile to see if that helps. I am hoping to use the Ezlo to replace aging Vera units in rent…

You may want to take a quick read through this New Firmware it may help moving forward.

You may also want to do a reset if unit was previously used https://support.getvera.com/hc/en-us/articles/4402085017490-How-to-reset-Ezlo-Plus-LED-Behavior

Thanks for the links! I checked them but am still stuck with a non- functioning device. It looks like it is DOA.

Sorry to hear that, did you try a factory reset?

Factory reset twice. Checked EBay for a Vera plus; None!

Hello @clawmd , We are really sorry for the inconvenience you are experiencing. We have opened a support ticket to gather information on this issue and get it solved as soon as possible. We look forward to your reply. Kind regards!

Hello @clawmd . We are checking this issue now. What is the serial number of your hub?

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