network error Veralite

Hello

I recover a Veralite
by cons once connected to internet and the mios website with its ID and password
after a search, I this error message:

Uncharged data: - Setup your network or - Upgrade your firmware gold - Activate remote support - Request Tech Support

I tried to connect it to my PC ethernet but without success
a factory reset does not work or I do it wrong

and yet connected to the Internet; http://firmware.getvera.com can see the Veralite

would you have an idea to save my Veralite

Thank you