Argh…the past few months have been a pain - I recently had the “server not allowed” issue with a firmware upgrade, and support was finally able after a few tries to upgrade the firmware and restore my app store (which was also broken).
2 days ago all of my z-wave devices completely disappeared, and the unit was prompting for another firmware update. I downloaded several backups (just in case) and tried the f/w update - “server not allowed” error yet again! I then restored a backup from a known good date and clicked the ‘restore z-wave network’ box. Still can’t see any z-wave devices in the UI; if I use an app (imperihome) or AltUI, I can see the zwave devices, and most functionality is back, but my scenes are somewhat messed up (not all running), and I can’t recreate any of them using the UI since it can’t ‘see’ the devices.
Ugh - I’m about to submit another support ticket, but this has been a frustrating couple of months…
This recent firmware update is the first one that hasn’t gone well for me. I had it update while at work and it never came back. Had to go home and power cycle it. It eventually came back but as a new device so i had to restore from backup. Weird… I’ve never had any of those things happen before. I managed to get it back up from my backup and didn’t have to engage support but it doesn’t leave me too thrilled.
I had a similar experience, except I had to do a hard reset, actually plug it into the router to reset the Wi-Fi, then restore the backup. Overnight, it stopped working and had to be booted again. All is well the last 2 days.
At least one of my issues: a door sensor flicker during nightly heal appears to be gone after I reloaded the firmware.
I am more and more suspecting the data integrity on the vera. It seems to be prone to corruption…
And almost exactly a week later, it FUBARed itself again. Woke up to a completely corrupted system - the UI would begin to load, but with only a spinning icon and some errors in the real-time log area at the top of the screen. Errors were all about not being able to load the device definitions - first one was the Z-Wave network, etc. No way to do a reset via UI, so I had to do a hardware factory reset using the physical button.
Got it back up, restored my system/network and it worked…for all of about 10 minutes, then the Z-wave network became non-responsive. Wash rinse repeat
Got it back up, restored my system/network and it worked…this time for all of about 1 Z-wave event. Wash rinse repeat.
Got it back up, and it seems to be staying up…but I have very low confidence. I think my Vera Edge hardware is effed - this is the second time lately, and the third major event where spontaneously I have had full system failure and corruption of the entire OS/system.
I’m leaving town for a week and don’t want to leave my wife with a ‘dumb house’ - so I 1-day-shipped a replacement from Amazon and will swap over to that unit. Hopefully its as simple as restoring from my latest ‘working’ backup…
After that, I may be looking for a more stable platform…
For some reason today, my unit lost wi-fi. Rebooted it at lunchtime, no change. Tonight, I did a factory reset, restored from backup, and all is well - for now. I suspect it was my router, in hindsight, I should have rebooted it first.
I think Vera Restarts when you regain internet connectivity after it has been disconnected for a short period of time (long enough that connections drop)