MiOS Server Status page ideas

Community Playground General Discussions
#21

[quote=“Mitchell, post:19, topic:168998”]I Never! use twitter.

I assume you have to join twitter to get the status then ?

Why depend on a 3th server/service for just a status readout… ridiculous imho[/quote]
Just need to go to the correct twitter page to see the status- no need for membership, plugins, flash, etc…

Ooma Status page on Twitter:[url=http://twitter.com/#!/ooma_status] http://twitter.com/#!/ooma_status[/url]

#22

When you click on that link, you get a page where you need to sign in or sign up.

#23

[url=http://twitter.com/#!/ooma_status]http://twitter.com/#!/ooma_status[/url]

Use above

The url was not completely clickable

#24

Fixed my link in above post… guess this PHP version didn’t like the "# " in the hyperlink?

#25

Actually, Whatsapp does the same for their service:
[url=http://twitter.com/#!/wa_status]https://twitter.com/#!/wa_status[/url]

  • Henk

[quote=“Mitchell, post:23, topic:168998”][url=http://twitter.com/#!/ooma_status]http://twitter.com/#!/ooma_status[/url]

Use above

The url was not completely clickable[/quote]

#26

aaaaaand MCV has already stopped listening. :o

#27

+1 for some sort of improved feedback mechanism… doesn’t matter to me - as long as I know how to find it, and it is accurate

#28

The reason for Twitter is a 3rd party service will most likely be up if there is a failure in DNS for the whole domain MIOS.com - without a third party, the whole domain and DNS could go down, then status.mios.com also gives you nothing…

I do appreciate the efforts from MIOS to get their servers more solid…but we need a status page

#29

+0.33 twitter + 0.33 blog + 0.33 status page that automatically reports server status

Inside info (wink, wink). When a server goes havoc, trust me, we are usually neck-deep into it. While updating users is a must, having a status page won’t help reducing the number of calls, tickets or forum posts from hightop. So, while I agree that something MUST be done regarding providing more information about the system status: one - nobody that gets into server intestines is good at PR and nobody good at PR is getting into server intestines and two - a red dot with no time frame about when it will turn green, will help you all the same as the current no-dots-at-all situation. But again, disruptions should be acknowledged somehow.

I am personally waiting for input on this as a ‘all-tech’ fix will require some activity from my side too.

#30

+1% status leds in Vera’s WebUI stating availability of tunnels/reachability of fwd servers. And all these suggestions do not address the availablity of the notification service…

So whats the (best/most reliable) solution?

  • Henk
#31

??? ???
Isn’t that the idea behind the Twitter status page… to let ppl know MCV is aware of the problem and is working to resolve it?

If I had a Mios login problem and I saw on the Vera Twitter page “MIOS server problem- we are attending to it- stay tuned here for updates”… then why would I go and waste your time and my time by submitting a trouble ticket or calling MCV when I now know they’re working on the problem?

The whole idea of the Twitter status page is to keep MCV’s paying customers in the loop and to reduce “I can’t log on…” calls to customer support.

You can even have a pre-canned greeting on the customer support phone line informing callers “you can always check MCV server status at [url=https://twitter.com/#!/wa_status]https://twitter.com/#!/wa_status[/url]”. Other companies do that and it probably saves them from a bazillion calls when their servers go down.

#32

CP.MIOS.com server is down!!
Micasa Verde or Mios won’t post server status because then the whole world would be aware how frequent and often their system goes down. That would look bad on them. Instead they make up a lame excuse we’re too busy to fix the problem and don’t have one minute to inform/admit thet our system is down, again!!!

There, I said it. Burying your heads in sand like an ostrich won’t change the fact that there’s a problem.

#33

@ibmford looks like getvera servers are up. Hopefully ui7 will bring more reliable remote access.

#34

Still not working for me. It was giving mySQL errors last time :frowning:

#35

Also, Vera is connected to internet, it can successfully check for firmware update but i get “Unable to retrieve data, please try again later. If the situation persist, please check your internet settings.”

I belive MIOS is actually having problem, but in the end VERA doesn’t work without MIOS.

#36

[quote=“ibmford, post:35, topic:168998”]Also, Vera is connected to internet, it can successfully check for firmware update but i get “Unable to retrieve data, please try again later. If the situation persist, please check your internet settings.”

I belive MIOS is actually having problem, but in the end VERA doesn’t work without MIOS.[/quote]

cp.mios.com

Is down right now, but it only affects login on a computer. The phone apps and such use forwarding severs which are still up right now. So I can still control via my phone or login on a computer local.

#37

i cannot access my vera at all since last night, now almost more then 12 hours ago!!

When i try local it takes very long time to load and errors with check your internet

When i try to login remote my user/pass is not accepted.

Also i cannot control my unit using remote app, same reason, my app cannot find mios server.

What is happening?

#38

Same problem. Local Login works, but takes forever. My remote apps locally seem fine. Remote another story.

#39

Ditto… no server access! It tells me that my password is not correct.

It certainly is the responsibility of MCV to immediately inform us of a server failure or pending maintenance outage.

This is unacceptable that MCV remains quiet about all this.

I suggest EVERYONE submit support tickets about their connection issues. Flood support with tickets, maybe they will realize information to their customers is import.

#40

[quote=“bucko, post:39, topic:168998”]It certainly is the responsibility of MCV to immediately inform us of a server failure or pending maintenance outage.

This is unacceptable that MCV remains quiet about all this.[/quote]
Really? That’s an interesting assertion. It seems to me that they already have your money. They’re not compelled to do anything at all.

I suggest EVERYONE submit support tickets about their connection issues. Flood support with tickets, maybe they will realize information to their customers is import.
I don't see this increasing the information flow, but it may get the problem with the servers resolved more quickly.