MiOS.com showing my system as "Controlled by others"

Just set up my Vera system. When I go to mios.com I see a page that says:

myMiOS systems
NONE

But under MiOS systems on my home network controlled by others it shows my Vera system. Is this correct? Shouldn’t it but under myMios systems instead?

Also, I am unable to access my system remotely, off of wifi. Any ideas?

Probably best to contact support, during their open hours, and get them to address the problem.

I did yesterday… Are they usually slow to respond?

It seems variable, depending upon how busy they get with other users (etc).

Also when I log into my Vera system it shows the following user can access the system remotely: Username automatedoutlet2 with a security level of guest.

What is that? I never created that user!?

Mmm. That’s not good.

If Vera is on your LAN, and you know her IP, maybe it’s time to try the following:

[tt]http://<VERA_IP>/cgi-bin/cmh/remove_ra.sh[/tt]
(Change [tt]<VERA_IP>[/tt] to the actual IP address. Background: @futzle’s comments.)

This will disassociate Vera from the user accounts. Then go back to cp.mios and associate Vera with your account.

Maybe a good idea to notify support and move this thread to the security section!

  • Henk

AutomatedOutlet is, possibly coincidentally, a home automation online store. A long-time, very reputable one.

How could this happen? Did you purchase it from automatedoutlet.com or www.thehomeautomationstore.com? I think they’re the same or associated. They’re both in the same city in TX.

[quote=“Intrepid, post:8, topic:169068”]AutomatedOutlet is, possibly coincidentally, a home automation online store. A long-time, very reputable one.

How could this happen? Did you purchase it from automatedoutlet.com or www.thehomeautomationstore.com? I think they’re the same or associated. They’re both in the same city in TX. [/quote]

It was purchased on Amazon from DHW Sales Inc

[quote=“Henk, post:7, topic:169068”]Maybe a good idea to notify support and move this thread to the security section!

  • Henk[/quote]

How do I move the thread?

Mmm. That’s not good.

If Vera is on your LAN, and you know her IP, maybe it’s time to try the following:

[tt]http://<VERA_IP>/cgi-bin/cmh/remove_ra.sh[/tt]
(Change [tt]<VERA_IP>[/tt] to the actual IP address. Background: @futzle’s comments.)

This will disassociate Vera from the user accounts. Then go back to cp.mios and associate Vera with your account.[/quote]

I’ll try this when I get home in a couple hours. Thanks!

Wow, it sounds like you might have gotten a demo unit?

Mmm. That’s not good.

If Vera is on your LAN, and you know her IP, maybe it’s time to try the following:

[tt]http://<VERA_IP>/cgi-bin/cmh/remove_ra.sh[/tt]
(Change [tt]<VERA_IP>[/tt] to the actual IP address. Background: @futzle’s comments.)

This will disassociate Vera from the user accounts. Then go back to cp.mios and associate Vera with your account.[/quote]

This worked, thanks!

Great, that’s good to know