LUUP restarts every morning around 9:00am

tomgru · January 21, 2015, 5:28pm

I noticed a few days ago that I seem to be having a LUUP restart every morning around 9:00am, give or take 15 minutes. System seems stable, but not sure what this might be.

Honestly, I suck at reading logs, so am hoping someone can take a quick look and see if anything is glaring here. It’s a vera3 running U15; everything else seems to be fine.

mcalistair · January 21, 2015, 7:31pm

Exact same issue here but for me its at 02:00 AM +/- 1 minute [i’m on UTC+01:00 Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna]
I’m running a Vera 3 on UI5 @ 1.5.622

Its only LUUP not the unit itself because I have an uptime of:

20:16:35 up 18 days,  9:43, load average: 0.24, 0.23, 0.22

I found out about this because since a few days I have installed “Event Watcher” app and I have it configured to log to a Syslog Server (Syslog Watcher 4.7.0).
There I see it:

21-1-2015 02:00,Info,192.168.2.202,E [000] , Vera = RESTART 20-1-2015 02:00,Info,192.168.2.202,E [000] , Vera = RESTART 19-1-2015 02:00,Info,192.168.2.202,E [000] , Vera = RESTART

I tried to go trough the files in /tmp/* and /tmp/log/cmh/* but because I don’t have “Store logs on USB device” configured yet. I cannot go back into time that much

Does anyone have a clue?

PS The system is super stable and I do not experience any issues related to this restart but as an IT guy I wanna know why it does this

tomgru · January 21, 2015, 7:33pm

The 2am restart IMO usually comes from the nightly heal you are likely still running. That’s normal.

I’ve turned that off.

mcalistair · January 21, 2015, 7:37pm

[quote=“tomgru, post:3, topic:185465”]The 2am restart IMO usually comes from the nightly heal you are likely still running. That’s normal.

I’ve turned that off.[/quote]

Hmmm :-\ could be, Do you have any clue/hint where to “toggle” this option?

tomgru · January 22, 2015, 3:10am

[quote=“mcalistair, post:4, topic:185465”][quote=“tomgru, post:3, topic:185465”]The 2am restart IMO usually comes from the nightly heal you are likely still running. That’s normal.

I’ve turned that off.[/quote]

Hmmm :-\ could be, Do you have any clue/hint where to “toggle” this option?[/quote]

There are lots of pros/cons on why to do this… do a search and decide for yourself. Z-waver has some good feedback, as do many others.

that said, for me it seemed to make sense. this is what support told me:

You can leave the z-wave nightly heal disabled and run it manually whenever you add a new z-wave device. Simply go to SETUP > Z-wave Settings > Repair and uncheck the option ?Re-configure all the devices when done.? and press on GO.

To turn it off (heal), go to the Z-Wave Settings tab and uncheck Use Vera routing instead of Z-Wave (requires 4.5) then restart Vera.

mcalistair · January 22, 2015, 8:15am

Thanks for the starting-points and tips… the “search” on the forum itself aint that good.
I have to switch to “google site:” search I see to get some results.

Thanks again!

Cheers.

wilme2 · January 22, 2015, 7:25pm

[quote=“tomgru, post:1, topic:185465”]I noticed a few days ago that I seem to be having a LUUP restart every morning around 9:00am, give or take 15 minutes. System seems stable, but not sure what this might be.

Honestly, I suck at reading logs, so am hoping someone can take a quick look and see if anything is glaring here. It’s a vera3 running U15; everything else seems to be fine.[/quote]

I see some evidence of plug-ins restarting at 9:00:28, but the log you attached only starts at 9:00:22, and I think the actual crash was in the logs before that. 20-30 seconds before I would guess… Look for “EXIT CODE” and grab a little more than 60 seconds before that timestamp…

tomgru · January 23, 2015, 5:35pm

[quote=“wilme2, post:7, topic:185465”][quote=“tomgru, post:1, topic:185465”]I noticed a few days ago that I seem to be having a LUUP restart every morning around 9:00am, give or take 15 minutes. System seems stable, but not sure what this might be.

Honestly, I suck at reading logs, so am hoping someone can take a quick look and see if anything is glaring here. It’s a vera3 running U15; everything else seems to be fine.[/quote]

I see some evidence of plug-ins restarting at 9:00:28, but the log you attached only starts at 9:00:22, and I think the actual crash was in the logs before that. 20-30 seconds before I would guess… Look for “EXIT CODE” and grab a little more than 60 seconds before that timestamp…[/quote]

it happened again today, and I didn’t have log viewer running (forgot). So I SSH’d in and tried to grab the LuaUPnP.log … but the time stamps didn’t go back far enough to see the crash.

I’m sure I’m forgetting something.

wilme2 · January 23, 2015, 6:28pm

If you can’t catch if after a few tries, and if you are using a USB card for the logs, you can change setting ‘Archive old logs on server’ on it will start keeping the last 10 rotations of each log file on your USB card instead of on the Vera servers (where only they have access to them)… Then you would copy off LuaUPnP.log.1.gz as the first archived log… LuaUPnP.log.2.gz as the second oldest, etc… Giving you the ability to go back a few days…

tomgru · January 23, 2015, 7:30pm

OK… thanks. Just to be clear… i should Uncheck the archive option?

system · January 23, 2015, 7:57pm

@tomgru Let me know if you don’t manage to get this resolved and I’ll get you set up with Technical Support. Either post back here or email me directly.

tomgru · January 23, 2015, 8:00pm

Thanks Mark… i did open a tech support ticket this morning.

wilme2 · January 23, 2015, 8:05pm

Yes, un-checking it will allow you local access to the old logs. But if you opened a tech support ticket I think you wouldn’t want to uncheck it, as Tech Support might have trouble getting to these logs compared to when it is checked and hence is stored on their servers (??).

system · January 23, 2015, 8:08pm

@ tomgru I just prioritized your support ticket. Someone will respond to you right away.

tomgru · January 23, 2015, 8:17pm

awesome. thanks.

tomgru · January 24, 2015, 7:13pm

Tech support got back to me this morning (fast response! - thanks) and told me that while the System Monitor plugin is reporting these 9-ish:am LUUP restarts, the system is in fact NOT restarting, and has been up for some time.

So that’s the good news.

But any idea what else I could/should be looking at here? reinstall the plugin?
running version 0.4 on U15.

tomgru · January 25, 2015, 5:25pm

Anyone know who is the developer for the system+monitor plugin. No amount of searching seems to help.

garrettwp · January 25, 2015, 5:29pm

Chris, who no longer maintains the plugin and has moved on to a different platform.

Garrett

tomgru · January 25, 2015, 5:34pm

[quote=“garrettwp, post:18, topic:185465”]Chris, who no longer maintains the plugin and has moved on to a different platform.

Garrett[/quote]

Thanks Garrett… innate to hear that

Any suggestions on a similar setup?

RichardTSchaefer · January 25, 2015, 5:50pm

Sounds like confusion between reboot and LUAUPnp restart.
If you want to find the time of the LAST Reboot … see the date of the file:
/etc/cmh/last_reboot

If you want to see how often and why Vera is restarting … see the contents of the file: /var/log.LuaUPnP
A signal 6 is caused when the user or software requests Vera to restart … this is a NORMAL restart.

You of course will need to be able to SSH Login to your Vera using something like putty.

This is for UI7