Login on home.getvera.com not working [RESOLVED]

Community Playground General Discussions
1

I can’t access my account on home.getvera.com. I have reset the password several times, however the passwords that I receive by email are not working.

I raised two tickets to your support and called about 10 times (and left a message by phone asking to call me back) during three days without any response. Are you alive there?!

Anyway, pls fix my account ‘thrawn001’ ASAP as I can’t access my Vera out of my LAN.

2

Hello,
Please PM me with your home.getvera.com username, email, last reset password, the time you remember the reset was done at. I will look into this.

Thank you,
Vlad

3

Fixed now. Thanks, Vlad!

4

I’m having the exact same issue - can’t login, reset passwords not working, and emails to customer support not being returned.

Can you help please!!