Welcome on board … I have already denounced this situation several times for 2 years … and Sinop? despite his promises has never delivered. I bought more than 12 thermostats with them thinking they would live up to their promises … unfortunately they never respected their commitment. I know very well that he will not deliver the goods after spending more than $ 1100 with them hoping that I could control my heating by integrating programs with Vera … After many promises … I advise not buying their products by considering their false promises.
[quote=“spikyfugu, post:199, topic:179652”]I have bought the Sinope line-thermostat in late 2014 when it first came out in hopes that an API will be delivered as a promise to developers. I work in software and can most likely write a working module for integration with Vera.
I will share my outmost disappointment about the product:
[ol][li]The promised API (a local API not the neviweb cloud api, but a direct calls to the RF gateway will be published for anyone interested). Obviously that is a lie to get people on board to buy their product.[/li]
[li]The thermostats were sold as having “Standby/Manual/Auto” operation modes. Clearly labelled on the box and instruction manual. But 4 of early units I got does not have the Standby mode. I want the Standby mode to be set on in the summer months. After contacting supports, this can only be done by sending the units back and have the units reflashed with latest firmware. Also, support insisted that I have the bear all the shipping cost because of their f-up’s with not providing the standby mode to begin with. Even if they paid for shipping, it is a hassle detaching all the units from the wall and send it back for reflashing. It’s a cloud product, why can’t you upgrade through the cloud?[/li]
[li]The outside temperature setting used to work but has been broken ever since a year ago. but has yet to work since but new firmware is supposed to fix it. Again, these thermostats cannot be updated through the web and hence, i need to send in all 8 of my thermostats for service assuming all the shipping costs and all the inconvenience.[/li]
[li]Developers. Let me tells you why the likes of Apple and Google are successful. It’s because of developers and their platform. Your smart thermostat is a great platform to build on but unfortunately, you have closed it off for anyone to do anything cool with it. I don’t doubt you have smart people working for you but there are great developers out there that will push the limit and build something even your product managers will never ever imagine as use cases. So why why why are you putting yourself in such a bad position for your business. You can be selling a lot of hardware here and make very good money here. It has proven you guys are not a software company. I poked around your gateway web code and neviweb interface web code, and it shows me your software is “meh…” engineering level. [/li][/ol]
Sinope, I hope you are reading this, because you have lost me as a current and future customer (possibly other customers because of your company practices). For those of your considering these Sinope thermostats, beware you will be stuck in a closed platform. If your thermostat won’t work, you can’t service it yourself or upgrade any of the software without costing you shipping both ways. Overall, I am very very disappointed with the development over the past 2 years and will be replacing these with open standard Stelpro Z-wave line-voltage thermostats instead.[/quote]
Pros:Works with Nest and my baseboard heater.
Cons:In order to have this module hidden, you likely need to cut a hole in your drywall to put it in. Licensed electrician is recommended just to be safe.
Maybe you’re right for tehnology … but if you compare the price … $ 375 for the NEST and $ 75 for the Sinope … it has a huge difference … The problem is that I bought this brand because they promised to have an API running with Vera that was going to be available by the end of 2015 … so far…Bla bla bla … Just wish that somebody from Sinope will answer to that…
“Temperature Monitoring & HVAC Control / Re: Line-voltage baseboard heater thermostat
Message by sinope on October 05, 2015, 05:35:46 am
Hi, My name is Valerie from Sinope. As previously mentioned we are working very hard to have the API by the end of this year. I will post something here as soon as it is available. You can also register to our newsletter (go to sinopetech.com to do so) to be kept informed on our new products and developments. As for the question about the 4000W I am happy to announce that it is now available. If you have any more questions please don’t hesitate to contact us at info@sinopetech.com. We will be happy to answer them. Once again, thank you very much to you all for your interest.”
i have been waiting for some time for something and when I saw mysa today, it looked very promising. I went ahead and pre-ordered 3. What also convinced me was the rapid response time from Joshua when I asked him about integration with vera, alexa, siri (homekit)…
here is a referral link [url=http://mysa.refr.cc/joselsiles]http://mysa.refr.cc/joselsiles[/url], if you purchase, I get $10 and so do you
Once i receive them in October 2017, I will update this thread with my findings.
Luis[/quote]
Unfortunatly Zachary avoided the question while texting with him. He kept running around the answer but he did finally tell me it doesnt work and they would be hopefully ready by oct launch. I will pay the ten extra dollars when they say it will work properly and I will be watching this closely.
I’m looking at possibly packaging all my Vera’s and hub for sale. This is bs. I also bought a few more believing their promises of API’s. I read on their Facebook that they are adding Google assistant integration, but i want vera integration for specific scenes. Would also love it to be able to read events on calenders to determine what the heat should be depending on who is home.
Sinope made us the promise to provide us with an API for Vera … unfortunately they never fulfilled their promise while we bought their products on the basis of their promise … Unfortunately they tried to make us believe of the complexity of producing an API for Vera … I believe more than they signed exclusive contracts with other suppliers promising not to produce an API for Vera … otherwise how a product made by engineers can not find someone in their company to make an application that would allow them to create a broader market…
I’m a ST refugee and compatibility with my existing Sinope thermostats would be a nice to have on whatever platform I end up on. I saw this thread while doing my research and contacted Sinope to see if they had any updates to provide. This is the response I got back.
Hello,
We currently working on a compatibility with Vera. But I do not know when this integration will be announce. Many test must be done and we are waiting for some authorizations on Vera side.
We had the same answer since 2014… It could interesting is people from Vera would confirm of Sinope intention were real or lies…
So I’m looking forward to see what’s the answer…I will make my own prediction … nothing will happen … :-X
