How to remove a device that isn't real?

Community Playground General Discussions
1

I have another problem.
Experimenting with my new merten 4-gang transmitter, I now have 3 “phantom” motion sensors, which I cannot remove. Non of them work, so I tried to “remove dead node” which always result in “delivery failed” message.
Deleting the device in advanced settings removes it, but it kees coming back. What’s going on?
There must be some way to remove a non existant device…
TIA

Umtauscher

2

After experimenting with my merten 506004 I came to the same conclusion as you:
Vera (as of firmware 1.0.900 and 1.0.979) does not support this device properly (http://wiki.micasaverde.com/index.php/Supported_Hardware) - and I can confirm that there is no way to remove the dead nodes. I endend up with creating a new room for dead nodes …

3

How sad is that…

4

probably put in a support ticket and they can fix it.

they guarantee it actually…

http://wiki.micasaverde.com/index.php/Guaranteed_Compatibility

5

Sorry, but if I would begin to open tickets for such elementaty things, I think I would have to quit my dayjob!

Umtauscher

6

then dont. ;D

but seriously if it’s a NEW (to MCV) device that they never encountered before how else do you expect them to know about it if no one bothers to tell them it doesn’t work and doesn’t give them a log file to find out about it? Do you expect them to magically know about every z-wave device ever made and buy them the day they become availible to use?

Besides you just might win yourself a fat refund to the amount ~300 bucks if some how they dont come through per their guarantee

If no one submits a ticket, maybe they will stumble on this thread, maybe they wont.

no loss to me I dont own one.

7

It’s funny you talk about opening the ticket. I recieved my MCV in the beginning of December’09 and having no clue asked few questions by opening the ticket. After more than a month I had to call support to find out that the support person did reply but internally skipping the customer.

Further, there are only two people in support - a typical Start-up that worries me a lot (actually a LOT) although I must mention that these guys are doing their best but at times someone needs to decide to cross the line and be a product for main stream and not based on user community alone. One more competetive product in market can take the userbase in different direction specifically a big fish like panasonic started to put stuff on their TV’s. - Just my 2c though.

Honestly, after looking at this support forum I decided to keep the box and I am sure there must be more like me.

You guys ROCK!!! and hoping the CEO for MCV will fix few things as well (sooooon)

Cheers

  • Keeper
8

Sorry, I didn’t mean to be rude, but this thread is not about any new device. Its about Vera’s obvious inability to remove dead nodes/devices.
I happen to have several of them, because I connected the same switch 3 times to the dongle during tests. The second is a GC100 plugin that keeps coming back after each save.
These are elementary functions which should simply work.
…and defining a room for dead nodes-come on…
Btw I already put in a support request 3 days ago which hasn’t been answered yet.

9

Believe you tried to uninstall GC100 plugin though?

10

Remove the battery from your merten device, then try to remove the dead nodes, see:

http://forum.micasaverde.com/index.php?topic=2471.msg9891#msg9891

11

Thanks, I already tried that. Unfortunately that does NOT work.
It would really have surprised me, if that battery operated transmitter would have a receiving circuit enabled all the time.

So add it to the dead nodes room? ???

12

Sure…
Its gets deleted, after I save the settings and connect again, it there again.
This is all quite inconsistent.
Does anybody know, how I could disable it directly by editing some config file on the vera itsself?

13

All we need is an option to hide a room … - sorry, couldn’t resist.

14

You are lucky: That checkbox exists!