How Long?

[system]

Hi,

@mcvovidiu

As for the support, we’re trying to reply in less than 1 (working day) for each ticket, but sometimes cases slip between cracks or are treated with less priority (a feature request will get a later response than one of a customer who’s Vera is not working or he cannot include devices with it). And I’m not saying that a reply for the feature request is not necessary, but it can wait a little bit longer. Another thing we’re trying to accomplish is to reply to each ticket regardless the problem/question/unknown he has and we succeed most of the time.

@krfar, can you post here how long it took for you to received a response to your ticket?
Thanks!