Help - Vera3 , cannot login to. Never gets past unit busy

I have connected my Vera3 to my ATT DSL Router. I’ve even accessed the internet through vera3. But when I try to log into Vera3, it never leaves Unit Busy state.

I tried my Vera 2 and get the same response. My vera2 worked fine at home on my ATT DSL network. Both home and vacation property have att DSL using ATT 2wire routers.

I did isolate the router devices so only Vera3 and my PC are attached to the router.

Any ideas. I’m stuck. Need to get the figured out today as I’m leaving for home tomorrow (got in at 2am last night).

Appreciate any help.
Thanks

Are you attempting to access your Vera via MIOS.com login or are you going to the unit directly while being on the same network? If the first, try the latter.

The issue is the same on Vera 2 and Vera 3 you state. Is this on the same network? Has either Vera worked on this network previously?

When you connected the Vera to the DSL router, did you switch the router off for about 20 minutes and back one with Vera connected? Some routers keep a record of the MAC address of the device connected to their lan port and will ignore any other MACs if connected. Powering the router off for about 15 to 20 minutes generally lobotomizes that old memory and gets it to associate another MAC address.

THank you for the response. The Vera2 had been working with the router a while back. Now it will route through the internet and allow browsing through either Vera 2 or 3

I did shut to router down. Reboot it with the vera3 attached. Getting unit busy error whether I try vera locally or through mios.

I suspecxt that because the vera 2 was working on my home service that there is some internet explorer setting that is trying to connect to vera through my home network.

Just a guess. Rebooting router did not work. Not sure which way to go…

If you are comfortable with command line, try the following.

on your PC, get the free putty.exe program (Download PuTTY: latest release (0.78))
Run the Putty program and have it connect to the IP address of your Vera 3. Make sure you select SSH protocol.
It will prompt for for a password for root. The password is the same as printed on the bottom of your Vera.
Try and connect. You should be getting a unix prompt (looks like DOS prompt) Type HELP for a list of commands.
Although not listed, the top command will show all current processes and how much resources they consume.
(use CTRL-C to exit it) See if in the list you can find an entry lighttpd as that is the webserver you are attempting to connect to. Alternatively at the command prompt type ps auxw | grep light* it shoudl come back with 2 lines, one reading lighttpd -f /etc/lightpd.conf indicating the webserver is running

If you can login to the unit this way it’s up and if you see lighttpd the webserver is running at least. Do note, Vera runs Linux so unless you know what commands do, I suggest not to run them. :slight_smile:

Good luck

BOFH thank you for your help. I was stressing out. Drive home is 6 hours and I’m working 60 hours a week for the next 6 or 7 weeks.

I was able to log on to my vera2 through my vacation home router via another laptop. I am so happy!!! Had little sleep last night and was getting ready open a few ales and try it again later… Started up my work PC. With in a few min, vera2 was responding as before.

So that isolates the problem to some internet explorer setup issue.

If anyone knows which option(s) I need to turn off or on, I’d sure appreciate a point in the right direction.

Now, I’ll drink the ales after the system is setup!! :slight_smile:

If Internet Explorer 8 ( I believe 9 has a similar feature but no access to it right now) under the Safety menu, select the 'Delete Browsing History; item. In the dialog that opens, make sure you uncheck the top option ‘Preserve favorites website data’. I suggest to check temp internet files, cookies and History. Hit the delete button and when done, stop and restart IE. From my experience this generally resolves weird issues with websites not showing certain pages or not showing pages correctly.

Glad to hear that Vera is up and running.

Believe deleting the browsing history did the trick. I didn’t get Vera3 working on my home machine but vera2 is working - this gives me some time to get the issues worked out on the vera3 machine at home.

BOFH I do appreciate the help.
Thank you.