Help - Unable to connect to Vera Lite

Hi there,

I’ve been a happy Vera user for about 3 years now. I have 10 or so light modules, a thermostat, 4 security cameras, and integration with Kodi Media Center running on various scenes. Generally things were working just fine until a week ago when I went to add another light module. When I logged into the control panel on my local network, i was prompted to update the firmware. I backed up my settings and ran the update. Everything seemed to go fine but when the update was done, I was no longer able to access the control pannel on my local network nor from the cp.mios.com.

When I try to navigate to the Vera unit by typing in it’s local ip from another computer on the same subnet, it just times out. I cant ping it either. All of my scenes still run just fine, but I cant access the control panel. I’ve tried disconnecting the power cord for a few minutes and then reconnecting, but it didnt help.

Anyone have any ideas?

Bump?

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Hi,

Can you please provide me with a caseID number or can you fill out the form below and send us a trouble ticket?
http://support.getvera.com/customer/portal/emails/new

Be sure to include your Vera unit serial number and the tech support access code. You can enable it by going to Settings > Customer Care and then clicking on the Enable button at the bottom of the page.

We’ll look into it right away and get back to you shortly.