GE In-wall Smart Dimmer: Dim level at 100% but not max brightness, only 60%.

Hello,

I recently replaced a 3 way (2 panels of on/off switch) with a GE Z-Wave Plus In-Wall Smart Dimmer (Model 14299) and a GE Add-On switch (Model 12723). The smart dimmer and add-on switch is functionally working but when setting the dim level to 100%, the light produced is not at same max brightness (when compared to what it was before using the 3-way manual on/off switch). I estimate it at 60% brightness only.

Details are as follows:
Dimmer: GE Z-Wave Plus In-Wall Smart Dimmer (Model 14299) and a GE Add-On switch (Model 12723)
Trigger to set dim level to 100%: Physical button on primary smart dimmer switch. Also used the slider & on/off UI in Vera App (Android)
Controller: Vera Edge (at latest firmware, 1.7.4000)

Are there configuration settings that I can modify to re-configure the upper dim range? Any help would be greatly appreciated.

Albert

Hello,

Please know that I have created a support ticket for your issue.

Check your e-mail and let us know with the required details so we may check this out.

Thank you. :slight_smile:

Hi Radu,

Thanks for your response. I’ve replied to your email and hope we can resolve the issue without needing an unattended remote access.

Regards,
Albert