It has been awhile since I have controlled Vera remotely through FindVera, but I am having problems getting connected. It starts the data loading process and then simply repeats the error “The link to your Vera is down.”. Here is a snippet from the data loading screen when I initially go to control Vera remotely:
Version: 1.0.616
Checking internet connection …
Loading system database …
Loading timezones.json …
Loading local database …
Loading sysinfo …
timezones.json loaded
Internet check status: ok
The link to your Vera is down.
system database loaded
Sysinfo loaded
The link to your Vera is down.
… rinse error and repeat …
Vera control is working just fine on my local network and I have run the network troubleshooting and all looks good (including the ssh tunnel to Vera reports up).
I have tried a reboot as well as clearing and re-setting my username and password. Anyone have an idea what may be happening? Thanks for any tips!
Maybe an update will resolve this issue. After updating, be sure to go back to Setup->FindVera.com and enter your remote access credentials again. Otherwise you may receive the “Host not active” message when connecting remotely.
Looks like your outbound traffic is fine but inbound packets to Vera are being stopped somewhere. Please check your settings including any firewalls/NAT/Port Forwarding/DMZ Settings etc.
CJ (Admin) fixed something on webserver as well due to qouta problems - as he explains in another thread this morning.
I am not sure this will help but adding just my 2c
Whoa. I was trying to figure out why you were recommending an upgrade when I realized that the loading screen indicates that I’m running an ancient version - 1.0.616. Oddly, I am running the latest version (1.0.979) and that is reported properly when I look at the loading screen when accessing Vera locally.
I know this isn’t an issue with browser cache as I have tried on several browser across several computers that haven’t even accessed this service before, but I refreshed browser caches and am still seeing the problem.
I will look at NATs and inbound traffic on the firewall, but this version mis-match has me concerned.
This contradicts the cache problem and a succesfull upgrade. Definitely seems a bigger concern.
A reboot followed by browser cache removal (tools - internet options - clear cache or something) or download google chrome for that matter to be really sure to check the validity of the version. Another upgrade till it’s really finished followed by a factory reset (I had to do this reset in my case due to series of problems ending with database empty/error) and let MCV take time to rediscover all devices and later add/modify manually as required - just my opinion
Thanks for the luck wishes ;D I may need them. I can definitely rule out a browser cache problem as I have tried it on my iPhone as well as on my brand new laptop that has never hit this site before - tried in Firefox, Safari, and Chrome just to rule out a browser oddity.
Is it possible that the FindVera service somehow has my account pointed to a different Vera box somewhere?
As far as your factory reset suggestion, I may hold off on that for a bit to see if there’s a less impactful solution, but I appreciate the tip.