This has been happening quite often lately:
Itās been about a month since the last update, and I wanted to check in on the current status. Iām experiencing glitches in the user interfaces almost daily:
There are recurring problems with the control via the web interface/app. For example, after a while, I try to manually start a Meshbot to adjust the thermostats because Iām actually home that day and the thermostats need to be reset.
I check the browser window, which is always open. Everything looks normal. Then I go to the Meshbot display. Here, I run the corresponding Meshbot. The loading indicator just spins endlessly, and nothing happens. Then I refresh the browser window. If Iām lucky, I can then run the Meshbot, which then executes within seconds and checks the box.
Sometimes, however, even after refreshing the browser, I get the message āNo Devices,ā and I donāt see any Meshbots. Then I have to restart the device for it to work again.
And now I have a situation where, after refreshing the browser, it seems to work again, but I donāt see any (local) Meshbots in the app. Even restarting the app doesnāt fix it. After switching back and forth in the menus a few times, they are now displayed again.
So there seem to be problems with the connection between the app or the web interface. The programmed Meshbots usually run correctly regardless. Less frequently, the device itself freezes, preventing them from running either.
Will there be any updates soon to make the app and web interface more reliable? I canāt quite trust the commands I send or the values āāI see there.
Hello @Odysee,
We have sent you an email to collect the exact details of your issue so we can escalate it to our developers.
Thank you
I didnāt receive an email.
My controller was also unreachable today. Its LED was blinking slowly between blue and green, which corresponds to the āBooting application partitionā status. It stayed like that even after several hours (I thought it might be updating). Iāve now restarted it.
@JonathanB
How about a status update?
I think the Christmas/New Yearās period/holidays are over, and things should really be starting to move forward now.
I donāt want to list all the open issues again and ask about them specifically. All of this should be common knowledge by now, considering how often Iāve mentioned it (geofencing, dashboard, energy meter, data logging, etc.). Thereās still no response to support request #334462, which I submitted a month ago.
Whatās Ezloās roadmap? What are you working on? What are Ezloās future plans? Are they shifting their focus from end users to professionals?
For the past few days, I havenāt been seeing any images from the cameras on the web dashboard (neither locally nor remotely). I can at least see images in the MiOS app, but no live video.
Knock, knock. Is anyone still out there? Even at the risk of this turning into a monologueāhere are a few notes, thoughts, and questions:
- My camera feeds are working again in the Dynamic Dashboard.
- When I am logged into the forum, several links are missingāsuch as Shop, MiOS, Integrations, Ezlo Pi, Support, and Feature Requests & Bug Reports.
- There are two new platforms:
About the Ezlo Sense Platform
About the Ezlo Property Platform
Either these will eventually replace the https://ezlogic.mios.com/ site, or that site will be redesigned to match the look and feel of the new platforms. However, there is no further information available on this yet. The new platforms can be used free of charge for a certain period of time. For me, that period has expired, yet it still seems to be working regardless. I could imagine that there will be some sort of subscription model for specialized featuresāsuch as security or property managementāwhile basic functions, like Meshbots and general device control (similar to the Ezlogic site), will remain free. - And, of course, the topics that have already been mentioned multiple times: Geofencing, the Dashboard Designer, Data Logging, Thermostat Scheduling, and so on.
It would be great to get another, more detailed update on what exactly is going on here.
Hello @Odysee ,
Weāre glad to hear that your camera feeds are working again! We had an issue affecting the Dynamic Dashboard, but our team has successfully resolved it.
Regarding the missing menu links, please try doing a hard refresh using Ctrl+F5 (Windows/Linux) or CMD+R (Mac), as the menu was recently updated and this sounds like a browser cache issue. Alternatively, you can try opening the forum in an incognito/private browsing window to see if that resolves it.
About Ezlo Sense and Ezlo Property: These are our two new proposals designed for property managers and companies as part of our Private Label program. However, they will not replace Ezlogicāin fact, Ezlogic is an integral part of these platforms. Since both proposals are currently in Beta phase, we are not blocking access for users, so you can continue using them normally. The trial period messages youāre seeing arenāt enforced at this stage, but if youād like, you can create a ticket to extend your access and remove those notifications.
Our teams continue working on the bugs and feature requests that have been reported. We currently have new solution prototypes in development that weāll be sharing with the community as soon as they pass the respective software development stages.
Thank you for your patience and detailed feedback!
Thanks for the quick reply.
Regarding the missing menu entries in the forum: I performed a hard refresh using CTRL+F5. However, that didnāt resolve the issue. I tried it using both the Chrome and Edge browsers. It looks the same even from a different location/computer:
Interestingly, the problem seems to occur only when I am logged in. This is what it looks like, in fact, when I am logged out:
Regarding Ezlo Sense and Ezlo Property, I will post something in the āFeature Requests & Bug Reportsā section when the opportunity arises.
Will some of the topics that have been raised be elaborated upon further, or will they remain a secret indefinitely?
I mean, we have been waiting an eternity here for answers to unanswered questions, solutions to unresolved issues, and requested featuresāyet regarding all of this, there is simply radio silence. Questions are usually met with vague responses like āweāre sort of working on itā or āsomething is coming soon.ā But eventually, you actually have to deliver; otherwise, you lose all credibility. Most people seem to have already jumped ship, judging by the level of activity here in the forum.
To put it briefly: I wish Ezlo would post more frequently and extensively about new developments, rather than offering only insufficient insights in response to inquiries.
Hello @Odysee ,
We tried here and it is working as expected on our side. Could you please let us know if you are using Windows or macOS?
Iām using Windows 11. However, I have already found out that this apparently only affects the Dark Theme. If I switch to the Light Theme, it displays correctly.
Hello @Odysee
The Dark Theme issue has now been resolved. When you have a moment, could you please perform a hard refresh of your browser and let us know if everything is working correctly on your side?
Thank you very much for your patience and feedback.
Yes, now it looks the way itās supposed to again.
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I noticed something else regarding the forumās display:
I believe that, prior to the fix for the missing entries, read threads used to be grayed out. Now, however, they are all displayed in whiteāwhich previously signaled that there were new, unread entries.
Hello @Odysee
Thank you very much for your patience and feedback. The latest topics should now display in white bold text. Could you please perform a hard refresh and give it another try?
I had to wait until a new post was created again so I could test it. New posts are now correctly marked in bold white.
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