Error accessing findvera remotely

Community Playground General Discussions
1

Vera (upgraded to latest beta - 918) is working fine locally, but when accessing it through findvera.com I get this error:
Database request failed:

* Error no: 2006
* Error: MySQL server has gone away
* SQL query: SELECT * FROM AccessPoint WHERE FK_AccessPoint_MasterControl=xxxx

It worked fine prior to upgrading.

-GT

2

Even though it shows your sign in info on the vindvera.com tab try deleteing out the sign in info for findvera.com and then type it in again and it might work.

3

I’m able to sign in ok and do some operations, but when I click on “Control” menu I get that error.

I reset the password anyway (no diff.). I tried to change “Name for your home”, but it wouldn’t let me re-enter the same name there.

-GT

4

When you hit control is the only time it actually trys to connect to you vera box. All the other functions are part of the website. Does it show in the settings menu that the backups are happening everyday and are up to date? If so you know that the internet connection is working somewhat. I havn’t seen that exact error screen that you are getting but I have had some issues with remote access past .616 firmware in wi-fi client mode. It looks like you may need to submit a ticket for help.