i dont see the chat button anymore?
No chat for me either. Tried calling a bunch of times and sent an email already. Still nothing. I am getting really irritated that i cant control my devices with this garbage they call a product.
[quote=“whoamib, post:3, topic:182674”]oTi@ - no that topic did not help initially but I read it again and saw that someone was able to get through to support using the Chat method and that was super useful! I had left about 5 messages and called about 30 times, and sent about 3 messages using the web form. I tried this all over at least a week and got no responses. So then I read that post again an realized that someone got through to support quickly using the live chat option which I completely overlooked previously.
So then after having Support take my force upgrade flag off I was able to downgrade from UI7 to UI5. I figured that I would be able to downgrade then see the upgrades happen if I had the flag on my account, but nope I think the flag actually doesn’t allow you to downgrade which was my problem.
The other thing that other topics don’t explain very well is that you have to use the top URL entry box “You use the “URL for Vera custom firmware” box” to do the downgrade.
- Setup | Firmware
- URL for Vera custom firmware box: - http://download.mios.com/rt3662_betafirmware/rt3662_Luup_ui5-1.5.622-en-mios.squashfs
Not the lower box: URL for OpenWRT custom firmware - Save Backup
- Select: Restore to Factory Default State ---- This is required for downgrades
- Click button: Start Upgrade
- Wait 4-10 min, clock may not move but your device will reboot
Once your device has a solid green power light and the z-wave light is solid also you will know it’s done. It took about 4 minutes for me.
I hope this helps people like me who got stuck on the downgrade process. Knowledge is power!
-whoamib
7) Setup | Backup[/quote]
Hi, where can I find that flag?
Thank you in advance
Regards,
Matteo
[quote=“teonebello, post:23, topic:182674”]Hi, where can I find that flag?
Thank you in advance
Regards,
Matteo[/quote]
You need to contact the VERA support team.
Is this a very complicated flag to set or is it a secret for some reason?
It’s not a button on our side to press. It’s on their side of the servers. So YES
Can you can downgrade and use the new vera edge with UI5 or UI6. I’m finding UI7 very buggy and extremely basic …
No vera edge is ui7 only due to new zwave plus chip.
Unfortunately my VeraLite is on UI7. Contacting support a couple of times creating support tickets, since 4 days ago and no response. I guess I will call tomorrow and see if I can downgrade remotely. Things I can’t get to work:
MimoLite Plugin
MIMOlite Garage Door Contoller
Can’t change associations once set
PLEG using Modes trigger (this one might be me not understanding the plugin)
Random reboots and disconnects while configuring at home.
If I can’t get fixed off it goes back to Amazon.
[quote=“sely, post:29, topic:182674”]Unfortunately my VeraLite is on UI7. Contacting support a couple of times creating support tickets, since 4 days ago and no response. I guess I will call tomorrow and see if I can downgrade remotely. Things I can’t get to work:
MimoLite Plugin
MIMOlite Garage Door Contoller
Can’t change associations once set
PLEG using Modes trigger (this one might be me not understanding the plugin)
Random reboots and disconnects while configuring at home.
If I can’t get fixed off it goes back to Amazon.[/quote]
OK
OK! I was able to get UI5 after all without getting support. The Veralite kept all my devices. I only had to exclude/include my locks again. So far everything works. Mimolite works. woohooo!
That’s great news.
Could you share how you accomplished that?
Thanks,
Jack