Downgrade to UI5 undone by automatic upgrade to UI6

Vera Controllers, Services & Devices Vera Controllers & Cameras
#1

I recently bought a Vera Lite that came with UI6. After experiencing a lot of issues, I decided to downgrade to UI5. That worked OK, and I was working out some of the kinks, when all of a sudden I was back on UI6. Apparently, it automatically upgraded itself.

Does anyone know if there is any way to prevent this?

#2

Update: I spoke to Tech Support (for what that was worth). They said that there is a “forced upgrade link” on my account that someone would have to remove - but all of the techs that can do that “have finished their schedules” (and it’s 10:45am in California… mmmmkay). They will try to have it done tonight or tomorrow.

#3

They are in France I believe, so 10:45 would be late afternoon/evening in France (I think).

#4

Ah. They called me from a California number, so I figured they were in CA.

#5

Or I am completely wrong! I thought they were in France, but I suppose I could be mistaken.

#6

Or I am completely wrong! I thought they were in France, but I suppose I could be mistaken.[/quote]

Well on GetVera.com they have only the Hong Kong address listed.
If you look under Carreers they show two locations one is the hong kong office and one is in Romania.
I haven’t found a France or a California address, not to say they don’t have a call center or calls forwarded from a California location.

With that being said tho if you look at the phone number on their website

Phone: +1 (866) 966-2272 Email: support@micasaverde.com Hours: Mon-Fri 12:00am to 6:00pm Pacific Time Zone (UTC−8 )

It shows pacific Time which goes with the California theory.

So who knows where they are really hiding?

#7

I am probably just mis-remembering…I do that a lot recently and work has been an absolute horror the past two weeks so I’m sure I have plenty of fried brain cells.

#8

I decided to do the full court press today. I emailed them and used the support chat. With support chat, it was done in 15 minutes. Sweet!

…Now if I can just get my PLEG conditions back… Ugh.