Dongle problem? Failed to start z-wave/No ZWave dongle

Community Playground General Discussions
1

Vera 1 running fw 1.1.124. Been working fine and suddenly my scenes stopped working. When I login to Vera I see the status window in the top right goes from “server busy” to “ZWave failed to start” to “No ZWave dongle”.

I tried plugging the dongle into my PC (after installing the drivers) and it seems to be recognized, but I have no utilities to test it.

Is this problem likely to be the dongle or could there be something wrong with Vera?

Thanks.

-GT

2

I’m also using the dongle and 1.1.1245 and had the same thing happen to my system.

I honestly doubt it’s a dongle issue…But does your dongle flash when its plugged in or stay lit?
When did this start happening?

JOD.

3

When plugged into Vera it stays lit solid. If I remove it from Vera it will flash if I press the button and stop when I press it again (so it appears inclusion mode is working, but I haven’t tested that).

The problem started a few days ago … around the time the Vera servers were unreachable. It seems to me that it must have worked again for part of one day because I received some email alerts for my Schlage lock being operated (which is normal, but would only work if it could talk to Vera). By the time I was home it seemed to be down again.

-GT

4

BINGO. My issue started last Friday, the day of the server outage.
My suggestion is to file a support ticket.

JOD.

5

Interesting …
Just submitted a ticket. Will report back any news …

Thanks.

-GT

6

[quote=“GT!, post:5, topic:169010”]Will report back any news …[/quote]Please do.
If you use SSH, watch the CPU and LuaUPnP process and see if you see the same as I did.

CPU will start climbing and the LuaUPnP process will drop to ~5%. Vera is now rebooting, you will see “Server busy” in the dashboard, followed by the No Z-Wave or Z-Wave failed to start message.
Just clicking Save on the dashboard (restarting the engine) and you have Z-Wave back, but then shortly after (30 - 45 mins in my case) it will happen again.

JOD.

7

I haven’t heard from tech support and not sure if they did something, but mine has been working fine today. Last reboot was 23 hours ago. I did nothing to it.

-GT

8

Actually in terms of things that changed something did occur to me. The problem started happening right after I got an HP TouchPad and started using it around the home. Vera provides my wireless and I had noticed that it didn’t always seem happy (dropped connections). The day it started to work again I had taken the TouchPad to work.

Don’t know if this could cause an issue, but mentioning it because many people may have picked up the firesale Touchpad.

-GT