A direct connection to my Vera 3 does not seem to be working. When I’m connected to my home WiFi my phone or even PC does not connect to the Vera unit using the Vera’s IP address. I can only get it to work via the mios login. This means my control is much slower than I’d like. I can ping the IP of the Vera 3 from my phone or PC without any problem but logging in wont work. Can anyone please help?
Did you enable the “Secure my Vera” option? That option turns on a firewall that blocks all local access.
No, that is definitely off. I did read about that function and made sure to check it.
Doesn’t make sense, unless you are trying to reach Vera at the wrong IP address. You have verified the local IP address either from the portal or from your router’s DHCP client list?
Yeah, i have an app on my phone that scans the wifi network to give me all the IP addresses, plus I have the Vera set to use a fixed IP which I have verified in its settingsBoth match up
This doesn’t make sense. Based on your description, you should be able to access Vera locally. Have you tried to access Vera from a wired device, rather than WiFi?
The only remaining thing I can think of is to try enabling “Secure my Vera” → Save and then disable “Secure my Vera” - > Save and if it still doesn’t work power cycle. Fail that, you’d need to call technical support.
Thanks. I’ll give it a try, otherwise i guess its back to Vera non-support. The last time I dealt with them i the turn around time was so long that the ‘enable tech support’ kept timing out before they would try to log in and fix things.
Use the phone to call them and enable support when you start talking to them.