I have an apparently dead Vera2 running UI2. Something went south trying to clear the z-wave network and now it will only respond to a ping when I have it in service mode (if that’s the right term - red/green power light flashing). I have read the posts about reflashing it using the tool and procedure at http://wiki.micasaverde.com/index.php/Firmware_Flash_Vera2 but no luck. On my Win7 and Vista boxes the upgrade tool says it doesn’t see any interfaces and reports a broadcast error. Documentation on this seems pretty sketchy to non-existant.
Any tips on what to do next? My email to tech support (via the MCV website) haven’t even been acknowledged and it’s been almost 24 hours. I was hoping to get things set up at my vacation home on a trip next week but it’s looking doubtful now. Vera has been great until now but I see now how people are getting quickly turned off from Vera when they hit a problem like this.