Comm error 3 in UI7

First of, apologies for the length of this post.

I have a Vera Lite (firmware 1.7.388) with multiple Fibaro Relay FGS211 v2.1 and Fibaro Dimmer FGD211 v2.2 modules, plus some TKBHome Plugs. Everything that is connected is working.

The problem I am having is with 3 Fibaro modules that I purchased a while ago and now want to add to my network. I had originally added them to my network using the process in this link (http://dmlogic.com/blog/z-wave-lighting-with-vera-and-fibaro). After doing so I noticed that there were extra “_Appliance Module” devices added, and being a novice, I deleted them as I thought they were superfluous. This resulted in the actual dimmer devices disappearing from Vera.

Now, my electrician is due to install these 3 modules in some light switches and so I wanted to add them again to my network. Having read the instructions - properly this time :slight_smile: - I know I need to exclude or reset the modules before adding them again, but I am having some problems doing so. I have tried several techniques to do this but nothing seems to work.

Test 1 - Exclude
Actions

  • Press - button on Vera unit
  • Press B button on Fibaro module 3 times rapidly

Result

  • Orange light flashes rapidly on unit and message “Comm error 3” appears in Vera web interface after pressing - button. Orange light flashes for a few minutes and then goes out completely. I have to reboot the unit so that all three lights are illuminated (blue, orange and green).

Test 2 - Include
Actions

  • Press + button on Vera unit
  • Press B button on module 3 times rapidly

Result

  • Orange light flashes on unit and message “Comm error 3” appears in Vera web interface after pressing + button. Eventually the orange light stops flashing and goes out completely. I have to reboot the unit so that all three lights are illuminated (blue, orange and green).

Test 3 - Include
Actions
In web interface:

  • from Devices page click Add device
  • click Additional Devices
  • click Generic Device
  • click Next button and Next button
    Press B button on module 3 times rapidly

Result

  • Orange does not flash on Vera unit, and nothing is detected during 60 seconds.

Test 4 - Exclude
Actions
In web interface, after Test 3 failed I try the exclude process.

Result

  • Orange does not flash on Vera unit, and nothing happens during 60 seconds.

I’m not sure what is going on, is it:

  • a problem with the Vera unit (although everything else works)?
  • a problem with UI7?
  • a problem with the Fibaro modules (all 3?)

N.B. The Fibaro module is connected to a standard power cable via N (blue) & L (brown).

I would appreciate any suggestions / things to try to fix this.

Thanks,

Phil

Just to let you know, in case you’re interested, that this is now resolved.

I reported the issue to Vera. Their technical support team did something remotely. The errors stopped and I was able to add the remaining Fibaro modules to my Lite. Phew!

Phil