Cannot connect to iVera and VeraMobile apps.

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1

Yesterday I wanted to switch light with the iVera app on my iPhone.
No connection possible. No message from the app.
Today I found out that there is a new app: VeraMobile… but that cannot connect either with the known user and password.

Ok… Lets define a new MIOS unit user: but the app says that the serial number and/or the MAC address is not correct.
I’ve checked it twice and had it checked by a friend. Exactly entered the serial number and the MAC address.

Device is a Vera3, connection through MiOS is ok.
Internet connection is OK, wifi is ok.

What is wrong here?

2

Hi there, iVera is a third party app, not made by us, over which we don’t have control.

Our UI5 official apps are VeraMobile Legacy
[url=https://itunes.apple.com/us/app/veramobile-legacy-edition-ui6/id1053848129?mt=8]‎VeraMobile™ Legacy Edition UI6 on the App Store
or
[url=https://play.google.com/store/apps/details?id=com.veramobile.android&hl=en]https://play.google.com/store/apps/details?id=com.veramobile.android&hl=en[/url]

Our official apps do not ask for MAC address so I suspect you are using some 3’rd party app.
If you’re still having issues don’t hesitate check this with our support team as well.

3

Doesn’t work either.

I’ve found 3 apps in the apple store:

  1. VeraMobile? By Mios Limited - last update mar 15, 2017 - which cannot connect to my device. (asks for MAC and serial if new device selected)
  2. VeraMobile? Legacy Edition UI6 By Mios Limited - last update nov 17, 2015 - which cannot connect either.
  3. Vera Mobile App By Mios Limited - last update sept 10, 2012 - which does connect but is unusable (switching light from this app results in flicker.

So? What can I do?

I cannot say anything about iVera. I’ve deleted it and it is not in the app-store anymore.