I have upgraded firmvare in my vera edge from 1.7.1598 to 1.7.1707. After updation all my zwave devices doesnt respond. It like they are turned off. Vera tried to send a command but failed after several retries.
I have restored the last backup and check “restore zwave network”
But after restore i see that all my 40 devices disappeared! I see only virtual devices and scenes.
After that i have downgrade vera to 1.7.1598. And restore several backups. But face the same problem.
All devices disappeared and resore doesn’t help.
I have tried to include or exclude some devices to zwave network. But it doesn’t respond. Vera doesnt see them. It says “add new devices now…” and nothing happens when i push the button on device. The same problem with device removing.
I have vera and all devices on RU frequency.
What i have to do now? My vera is dead?
Hi,
My Danfos radiator didn’t work anymore with this update. Reloading nov-2015 firmware resulted in missing devices. The switches for the light were still visible thought. If I re-added the radiators, the message “existing node” appeared. I had to reset all te radiators to factory default and re-add them.
Same here - I logged in today to create new scenes and it asked me to upgrade the firmware. I did and now nothing works!
I sent Vera Support an email today but if anyone can help - PLEASE.
Thanks
Dennis
Imho, it seems that problem is with the frequency. Check “Locale” in “Z-wave settings” menu.
This is what i see under Z Wave Settings:
Z-Wave Settings
Options
Advanced
Version:3.83 L:1
Locale:us
HouseID/Node:House: 18938c8 Node 1 Suc 0
Role:Master SIS: NO PRI: YES
Last update:N/A
Last Z-Wave Network Backup:N/A
Port:
By default Vera should automatically configure devices
Poll nodes
Number of seconds to wait to start polling .
Only poll a node if the Z-Wave network is idle at least seconds.
Unless specified otherwise, poll each node at most once every seconds.
Poll a node every seconds.
Welcome to the club. I totally lost my Edge after the upgrade. Waiting for a replacement unit. It has become a joke now. Not pleasant though.
Does anyone know how to downgrade the firmware?
to downgrade you install the last software with a link (found in the forms) inserted in the custom upgrade field.
Have you installed your backup?
I don’t have a backup! UGH!
And I am new this message board and clueless where to look for this downgrade firmware link.
Any help would be appreciated
Dennis
[quote=“Drigosu, post:9, topic:190731”]I don’t have a backup! UGH!
And I am new this message board and clueless where to look for this downgrade firmware link.
Any help would be appreciated
Dennis[/quote]
You should always do a backup before any major changes including updates. Before the update it even gives you the option to do it. You should always check the backup z-wave network option when you do this. This is the most important part for cases like this. Your system does nightly updates and saves them on the servers for you. So you do have access to backups, but automatic backups don’t backup the z-wave network, just the devices and settings.
The same problem with the Vera Edge.
There is a blue line in the top of the page with the “ZWave : This device does not appear to offer Z-Wave communications.”
Tried to downgrade, to restore from the backup as well. Sent 3 messages to support. They still keep silence.
My zwave net curently down since last Friday.
[quote=“timson, post:11, topic:190731”]The same problem with the Vera Edge.
There is a blue line in the top of the page with the “ZWave : This device does not appear to offer Z-Wave communications.”
Tried to downgrade, to restore from the backup as well. Sent 3 messages to support. They still keep silence.
My zwave net curently down since last Friday.[/quote]
Use the telephone
Hi,
Can you fill out the form below and send us a trouble ticket ?
http://support.getvera.com/customer/portal/emails/new
Be sure to include your Vera unit serial number and the tech support access code. You can enable it by going to Settings > Customer Care and then clicking on the Enable button at the bottom of the page.
We’ll look into it right away and get back to you shortly.
Thanks.
[quote=“mcv.alex, post:13, topic:190731”]Hi,
Can you fill out the form below and send us a trouble ticket ?
http://support.getvera.com/customer/portal/emails/new
Be sure to include your Vera unit serial number and the tech support access code. You can enable it by going to Settings > Customer Care and then clicking on the Enable button at the bottom of the page.
We’ll look into it right away and get back to you shortly.
Thanks.[/quote]
Thanks!
I’ve done it. Today i called them and it seems that problem is solved.
Went to check 
Thank god, your issue is resolved. I am, still, hanging out there without a working unit for last three days after the upgrade.
[quote=“timson, post:14, topic:190731”][quote=“mcv.alex, post:13, topic:190731”]Hi,
Can you fill out the form below and send us a trouble ticket ?
http://support.getvera.com/customer/portal/emails/new
Be sure to include your Vera unit serial number and the tech support access code. You can enable it by going to Settings > Customer Care and then clicking on the Enable button at the bottom of the page.
We’ll look into it right away and get back to you shortly.
Thanks.[/quote]
Thanks!
I’ve done it. Today i called them and it seems that problem is solved.
Went to check :)[/quote]
[quote=“sre, post:15, topic:190731”]Thank god, your issue is resolved. I am, still, hanging out there without a working unit for last three days after the upgrade.
[quote=“timson, post:14, topic:190731”][quote=“mcv.alex, post:13, topic:190731”]Hi,
Can you fill out the form below and send us a trouble ticket ?
http://support.getvera.com/customer/portal/emails/new
Be sure to include your Vera unit serial number and the tech support access code. You can enable it by going to Settings > Customer Care and then clicking on the Enable button at the bottom of the page.
We’ll look into it right away and get back to you shortly.
Thanks.[/quote]
Thanks!
I’ve done it. Today i called them and it seems that problem is solved.
Went to check :)[/quote][/quote]
That’s because your waiting for a replacement unit for a software probolem. Who is shipping out the new unit?
Can you imagine, i reloaded my unit and got that issue again. I made a call to the castomer care and currently waiting for them… >
I assume, Vera. I gave all information required three days back. Current status is not known. I can, however, appreciate their workload in the midst of upgrade, new product etc. I am, also, thinking of how to deal with this kind of eventuality in future. Any thoughts ? Regards
[quote=“integlikewhoa, post:16, topic:190731”][quote=“sre, post:15, topic:190731”]Thank god, your issue is resolved. I am, still, hanging out there without a working unit for last three days after the upgrade.
[quote=“timson, post:14, topic:190731”][quote=“mcv.alex, post:13, topic:190731”]Hi,
Can you fill out the form below and send us a trouble ticket ?
http://support.getvera.com/customer/portal/emails/new
Be sure to include your Vera unit serial number and the tech support access code. You can enable it by going to Settings > Customer Care and then clicking on the Enable button at the bottom of the page.
We’ll look into it right away and get back to you shortly.
Thanks.[/quote]
Thanks!
I’ve done it. Today i called them and it seems that problem is solved.
Went to check :)[/quote][/quote]
That’s because your waiting for a replacement unit for a software probolem. Who is shipping out the new unit?[/quote]
After the update my Vera status is “offline”. I unplugged my Vera Edge and plugged it back in at which point it started up fine but now it’s apparently offline again. What can I do to resolve? Downgrade to the previous firmware? I have a backup but when the new forward did load all my devices, scenes and plugins seemed intact. This new firmware update seems very unstable from the comments here.
You can’t judge by a few posts here. Not many people post when there is no problems.
I have upgraded 3 of my units (1 lite and 2 edges) and I didn’t have a problem with any of them.