This post has existed for this issue for 4 months now, and the last reply from support was over 2 weeks ago (and of no substance as far as what is going on with this problem or any kind of estimate on a fix) - direct replies from support are no better. Can we get any kind of actual information on the problem and potential resolution?
Hello @stim
We have more than one Alexa thread, and this one has been updated more frequently: Alexa not working - #32 by JonathanB
Our team deployed a fix yesterday, and it solved the issue for some customers, but it still persists for others. Could you please give it another try and let us know if it works on your side?
So why don’t you consolidate the threads?
1 Like
When do you anticipate the problem will be fixed for all users?
1 Like
Hello @Tim88,
Unfortunately, we don’t have an ETA for the resolution yet, but our team is actively working on it and we’ll share an update as soon as we have more information.
It’s been 18 days since this post. Is there really NO information you can share in that time?
Hello Jonathan,
Any progress to report? So many of us are affected. Please give us an update.
1 Like
Hello everyone,
Thank you all for your patience while we investigated this issue. It appears that the Alexa integration problem has now been resolved on our side. Could you please try again on your systems and let us know if everything is working as expected? If you still encounter any issues or have any feedback, please share it here so we can look into it further.
1 Like
I was able to enable mine and get all of my devices responding. Fingers crossed.
1 Like
I am unable to link again. Alexa.getvera.com fails to load
Looks like it’s working again.