Hello: I was curious to know if anyone else is having problems after the firmware update from a couple of days ago?
I cannot access my Vera 3 through a web browser (Chrome, Safari, or Firefox) yet I can control devices through the mobile app on my phone. I have tried power-cycling the unit several times, and I have also cleared caches on my browser.
I made a backup file prior to the upgrade, so I don’t mind doing a reset, but I don’t know how to do that if I can’t reach the unit through the web.
Does anyone have any suggestions on what I can do to fix this?
I upgraded to the newest firmware Friday. Saturday Vera Support sent me an email saying that because of the update my unit wouldn’t be available remotely and to enable remote support for them and they would fix it. So I did. Later that night my unit became un-responsive. I get a 404 error when trying to access my unit locally. None of the home controller functions are working. I can SSH into the unit but thats it. No idea what support did but they haven’t responded to me about fixing it yet.
Hello I’m having the same problem… seems the upgrade which never really went through has kicked my vera 3 off line. Also not one thing will or be controlled through the vera 3. The z-wave light is off and blinks ever other few minutes like it’s saying I’m here but I don’t work… This is bad for my whole house system is down and nothing is running. I have reset it so many times and nothing is working. Seems when I downloaded the app for the cell phone it started and got worse. Any luck getting yours working?
I’ve had a case open on this. Case #86536. Haven’t heard anything all weekend.
I got the following email On Friday.
Hello,
Following the latest update of UI7 we found out that a small portion of gateways may be affected by an issue preventing them from being accessed remotely. Therefore we would like to kindly ask you to enable Remote Access on your Vera unit and provide us with the access codes so we can easily log in on your gateway and ensure it is working properly at full capacity.
To enable Remote Access please go to the Dashboard → Settings → Tech support and on the bottom of the page you will find the Remote Access section where you can enable it and also see the generated access codes.
Please accept our apologies for this inconvenience and let us provide our assistance.
Thank you!
Vera Control
Customer Support Team
After I got that I enabled the support tunnel as requested and sent the info in the email in a reply to the email from Vera Support. This opened the ticket. The next day is when The unit completely quit except for SSH access. So I replied to that case number again and said what was going on. Haven’t heard anything about the original email or the update that opening the support tunnel killed my unit.
Still waiting on a response to my email and voicemail I left.
To the earlier poster: Thanks, but this isn’t an IP address issue. I have a fairly sophisticated network, and my devices get a static IP address delivered to them via DHCP, so I know the ip address my device has and it will not respond.
There needs to be some serious work done on your support site and documentation. The factory reset procedures for the Vera 3 are haphazard and inaccurate.
Please respond ASAP. I have more devices to add and rely on my unit heavily in my environment.
Further, why the CAPTCHA challenges to users already registered? I don’t want to take a high school proficiency exam just to get help with my device…
[quote=“robroy90, post:7, topic:185846”]Still waiting on a response to my email and voicemail I left.
To the earlier poster: Thanks, but this isn’t an IP address issue. I have a fairly sophisticated network, and my devices get a static IP address delivered to them via DHCP, so I know the ip address my device has and it will not respond.
There needs to be some serious work done on your support site and documentation. The factory reset procedures for the Vera 3 are haphazard and inaccurate.
Please respond ASAP. I have more devices to add and rely on my unit heavily in my environment.
Further, why the CAPTCHA challenges to users already registered? I don’t want to take a high school proficiency exam just to get help with my device…[/quote]
First Your only 1 more post away from the END of the captcha’s.
My Static IP also changed on me and I had to go back in and change it. I also got that email and it was a problem for me. I could access it locally but not remotely.
I Also think you have a much different problem if you can access it remotly (APP) but not locally. What erro do you get when you login via home.getvera.com?
I had the same problem with my Vera 3 not upgrading. I tried multiple times to upgrade with no luck (a descriptive failure message would be nice). It turned out that my unit was out of space, which is odd, considering I only have about 20 devices, 10 or so scenes and 3 plugins. After support remoted into my machine, they had to clean up a bunch of cache files and remnants from previous upgrades and the update was successful. Kudos to support for resolving the problem quickly, but if after only 2-3 upgrades my unit gets this cluttered up, something is wrong with the upgrade process.