I have very good news to report. ;D
I downloaded the firmware update from Aeotec and all my Multisensors are working without any problems now. No more “Purging associations”!!
The firmware (OTA_for MultiSesnor 6 V1_06 US) can only be installed on the MultiSensor 6 using a Z-Stick. After the firmware is installed, unpair the Sensor from the Z-Stick and add it to your VeraEdge. I will post complete instructions later.
Tom
Tom, thats great! Can you post the firmware also? It’s not yet on the website I guess?
I’ve also two multisensors which have the same ‘puring associations’ issue. I’ve created an issue with Vera.
Anybody who bought Multisensor6 from TheSmartestHouse ( even on Amazon ) may purchase Z-stick_S2 at the special price $29.99. Please contact vendor and provide order# to obtain redeem code.
Problem is 30.00 is alot just to update the device that only cost 50.00 to begin with.
So if your buying this stick just for this update seems better to just return the multisensor to amazon and wait until new version is out and bugs are fixed. Or people are going to buy the stick update and return the stick to amazon.
If your buying this stick for other uses then your better off buying the z-wave plus version of the same stick for 10.00 more. Which is probley why they dropping the price of the old stick to make room for the new gen 5 stick. They (The smartest house) probley also trying to make a few bucks and get you to keep the dongle and the sensor vs. you taking options #1 and just sending it back causing them to loose out on the sale of the sensor and or stick by returning either.
EDIT:
Also to add this is an really Aeotech problem that is also causing people to be upset with VERA for it not working and for Vera not releasing an update to make it work sooner. This problem is also on other boxes including the smartthings hub. You would think that Aeotech would have a few z-wave controllers and test before sending this sensor into the wild. If there was problems before they released it, they should have gotten with the control manufactures and worked with them before the release. If the control manufacturers all refused to make each box work right (highly doubt it) then Aeotech should have done the necessary firmware update before release to insure the device did work.
Ok Tom,
You’ve had enough time to play with the OTA update… ;D
I too received a copy late last night, however when I attempted to unzipped it all of the .dll and ex_ files disappeared, Norton Virus S/W treated it as a WS:Reputation:1 which quarantined and removed the files (was too tired to fight with it).
As to the procedure I assume that we plug the Z-Stick into a computer USB port, I notice that the Stick’s Led color cycles. After changing the .ex_ to .exe extension (Not sure why?) run the OTA exec after it successfully completes, the actions should be; purge the motion sensor, then re-include on the Z-Stick. Question how does one know when the motion sensor has received the latest update and is this automatic? Is there some how to monitor the stick progress (like app or IP address)? Mike
[quote=“ZW-Tom, post:101, topic:187238”]I have very good news to report. ;D
I downloaded the firmware update from Aeotec and all my Multisensors are working without any problems now. No more “Purging associations”!!
The firmware (OTA_for MultiSesnor 6 V1_06 US) can only be installed on the MultiSensor 6 using a Z-Stick. After the firmware is installed, unpair the Sensor from the Z-Stick and add it to your VeraEdge. I will post complete instructions later.
Tom[/quote]
@trafex, unfortunately the zipped file is too large to post as it exceeds the 512 KB might be able to break it into two zip files to over come this. Mike
[quote=“trafex, post:102, topic:187238”]Tom, thats great! Can you post the firmware also? It’s not yet on the website I guess?
I’ve also two multisensors which have the same ‘puring associations’ issue. I’ve created an issue with Vera.[/quote]
OTA (Over-The-Air) Instructions for Aeon Labs Gen5 Multisensor Firmware update.
Un-zip the Multisensor upgrade software into a folder. The new folder will include a folder called “OTA_for MultiSesnor 6 V1_06 US”. Open this folder and rename MultiSensor_7_US_V1_06.ex to MultiSensor_7_US_V1_06.exe. There should be 12 .dll files and 1 .xml file in this folder. Double click the exe file name. This will oped the installer Window.
NOTE: Remove the Multisensor from any controller. Do NOT pair the Sensor with the Z-Stick action button, this will be done using the upgrade software.
Step1, Plug the Z-Stick controller to the USB port of your PC host.
Step2, Click the “Categories” and select the “Settings”, a window will pop up, please click the “detect” button if you cannot find the USB port.
Step3, Select the “ControllerStatic” COM port, and then click “OK”.
Step4, Click the “Add Node” button, let the controller into inclusion mode and then short press the “Action Button” on the Multisensor 6, the sensor will be added into the controller if inclusion is successful.
Step5, Select the new node that was added under id type window, then select the “Firmware Update” and then click the “Update” button, the OTA will begin:
After about 30 minutes, the OTA will be completed. It will pop up a window of “Successful”, which means the OTA firmware update is completed.
Step6, After the “Successful” update is complete, click the “Remove Node” button in the OTA window. This will unpair the sensor with the Z-Stick.
Now add the Multisensor 6 to your VeraEdge.
Do the following:
1.) Add the sensor to the Edge using the Aeon 4 in 1 sensor. It will add as a “D_GenericIO1” device.
2.) After the device has been added, the LED will blink on the sensor, don’t touch the sensor.
3.) Select the new device, then click the Advanced line.
4.) Under the Params tab, change the following. Be sure to click outside each box to add the change.
5.) device_type: urn:schemas-micasaverde-com:device:MotionSensor:1
6.) device_file: D_MotionSensor1.xml
7.) device_json: D_MotionSensor1.json
8.) Now you must wait for the blinking light on the sensor to stop blinking. Don’t touch the sensor until it does.
9.) When the LED on the sensor stops blinking, reboot Vera.
The MultiSensor 6 should now be working. You will have a child device called “_GET_LANG(generic_sensor,sensor)”. This is the UV sensor and is not supported by Vera.
Contact Aeotec support if you need the firmware update: support@aeotec.freshdesk.com (Chris Cheng).
Tom
Problem is 30.00 is alot just to update the device that only cost 50.00 to begin with.
So if your buying this stick just for this update seems better to just return the multisensor to amazon and wait until new version is out and bugs are fixed. Or people are going to buy the stick update and return the stick to amazon.
If your buying this stick for other uses then your better off buying the z-wave plus version of the same stick for 10.00 more. Which is probley why they dropping the price of the old stick to make room for the new gen 5 stick. They (The smartest house) probley also trying to make a few bucks and get you to keep the dongle and the sensor vs. you taking options #1 and just sending it back causing them to loose out on the sale of the sensor and or stick by returning either.
EDIT:
. If the control manufacturers all refused to make each box work right (highly doubt it) then Aeotech should have done the necessary firmware update before release to insure the device did work.[/quote]
Please note that you may need z-stick to upgrade purpose of many new Aeotec devices ( for now : LED bulb as well for example ) so take it as a good investment
In addition new firmware upgrades are expected in the short future for improve the device features.
BTW - Aeotec is one of the leading z-wave company introducing new, relatively tech advanced devices.
Let’s get them a chance. Their products are not as simple as on/of switch or other sensors. They are step ahead
of controller’s manufactures . The point is to push VERA guys to implement new z-wave solutions.
[/quote]
If your buying this stick for other uses then your better off buying the z-wave plus version of the same stick for 10.00 more. Which is probley why they dropping the price of the old stick to make room for the new gen 5 stick. They (The smartest house) probley also trying to make a few bucks and get you to keep the dongle and the sensor vs. you taking options #1 and just sending it back causing them to loose out on the sale of the sensor and or stick by returning either. [/quote]
It’s hard to comment that.
FYI : 1450 sensors sold on Amazon, 41 returned .All the rest understand this is not an Apple and need
some play around. Another 50 or 100 returned won’t change it.
FYI 2 : Z-Stick S2 still sell much better than 500 series and no need to ‘make room’ for new model.
The manufacturer price is $33.30 and minimum quantity is 50 pcs. Don’t you think TheSmartestHouse
just want to help their customer or make some money ? Or - afraid returns ?
FYI3 - there is extremely high market demand for this sensor and and returns are just welcome. Including your.
There are many z-wave enthusiast who need it.
John
[quote=“LHD, post:107, topic:187238”]Please note that you may need z-stick to upgrade purpose of many new Aeotec devices ( for now : LED bulb as well for example ) so take it as a good investment
In addition new firmware upgrades are expected in the short future for improve the device features.
BTW - Aeotec is one of the leading z-wave company introducing new, relatively tech advanced devices.
Let’s get them a chance. Their products are not as simple as on/of switch or other sensors. They are step ahead
of controller’s manufactures . The point is to push VERA guys to implement new z-wave solutions.
It’s hard to comment that.
FYI : 1450 sensors sold on Amazon, 41 returned .All the rest understand this is not an Apple and need
some play around. Another 50 or 100 returned won’t change it.
FYI 2 : Z-Stick S2 still sell much better than 500 series and no need to ‘make room’ for new model.
The manufacturer price is $33.30 and minimum quantity is 50 pcs. Don’t you think TheSmartestHouse
just want to help their customer or make some money ? Or - afraid returns ?
FYI3 - there is extremely high market demand for this sensor and and returns are just welcome. Including your.
There are many z-wave enthusiast who need it.
John[/quote]
I think you missed every point. It seems perfectly normal too YOU, too buy a 50.00 sensor (which will be a great sensor and highly sought after, I don’t dissagree with you on this) then unexpectedly need a 30.00 (on sale) z-stick a few weeks later to update it so it will actually work with not only vera but smartthings and other hubs also. It would have been nice if it was tested before hand (what did they test it on?) or since it has a usb connection it would have been nice to update it that way. Bottomline is they released it unfinished and not all the heat but some was given to VERA as they haven’t updated the software to make it work yet.
I don’t own the device, but I will and I do want one. Since it has yet to be proven that it works as it’s designed I haven’t ordered one. I suspect I will own several down the road tho. I also own a z-stick (that I don’t use) as I was testing with homeseer some time back. So I’m not in the same boat as many of you are, but that does not change the fact that Aeon screwed up on this and the solution (probley not by them but by other vendors) is to sale you another aeon product at 75% of the cost of the first product just to fix it so it works like you originally thought it would.
Can you imagine if Chrysler (I’m sure you heard about the recall on hacking the electronics) now came out and said "sorry we need to update it to fix this problem. It’s only gonna cost you 27K for the update since you paid 35K for the car. But if we have future updates you can use that same scanner to update it again for more features. So its worth it for you to buy this updater for any of our products. "
But like the recall above, More then likely Aeon will or should offer a trade in offer or a free call tag to send it back for an update to make it work deal. And all future made sensors should already have the update and work as you originally thought your current one would.
Tom,
I finally was able to successfully include my first ZW100-A Sensor without the cycling Purge, many thanxs for your procedure, as it isn’t the most straight forward tool to use initially. Question can you inspect/confirm your OTA updated sensor(s) for both parameters;
VersionInfo 3,4,5,1,4[glow=green,2,300]6[/glow]
FirmwareInfo 134,0,32094[glow=green,2,300]35235[/glow]
How soon did your sensor detected motion and how did you verify it (e.g light came on or device icon has red movement)?
thanxs Mike
Mike,
With my firmware upgrade I get:
Versioninfo: 3,4,5,1,6 (yours ended with ,46).
Firmwareinfo: 134,0,35235 (Same as you got).
BTW, Firmwareinfo: 134,0,35235 is not the most current firmware, but it works.
The Sensor started to detect motion as soon as the Multisensor 6 did a “wake-up” (can take up to 30 min.)
If you look at the motion sensor on you VearaEdge Devices Tab, there are 2 bars above the sensor that turn Red when motion is detected. This is very hard to see if you are color blind like me. I had to ask my wife. Also, the light on the Sensor will blink one time when motion is detected, and not blink again until the motion reset in the sensor is set (About 4 min.). This can be changed by selecting Device Options, Click “Add Config. Settings”, Set Variable=3, Data Size = 2 byte dec, Desired Value = time you want in seconds for motion reset. I set all of mine to 30 seconds.
Let me know if you got it working.
Tom
integlikewhoa,
I share your sentiment, I’m in the same boat with two Smart Switch 6 devices. Aeotec should take some ownership of their problem. They are also telling me to buy a stick for $30-40 (probably cost them less than $5 to make) to fix an untested product; this does not match the shine on their www site. And, they do not offer any assurances the OTA addresses my problems.
I have a couple of SmartSwitch Energy devices, works fine. I’ll probably need 10-15 switches like the Smart Switch 6, but this crosses the line a bit. The SmartSwitch 6 hardware seems very nice, sigh!
This just adds to the variable quality and compatibility in z-land, and questionable business practices by somebody most of us would rather see succeed.
I have the same issue with two sensors I’ve recently purchased here in the UK. I haven’t raised a call with either VERA or AEOTEC as I found this strand on the forum and am not really in a hurry. What I have done though, is the ask the supplier if they would be willing to “Lend” each of their customers a Z-Stick in order to do the OTA update, or if they would take in the sensors and do the upgrade for us. The standard Z-Stick is sold in the UK for ?41 or $61.50, which I am not prepared to pay out for. The Gen5 Z-Stick sells for ?52 or $78, which is simply too much.
I purchased mine through Vesternet, (http://www.vesternet.com/) who, to date, have been very good in dealing with any issues I’ve had, hopefully they’ll come to their senses and sort something out.
I’ll keep you informed as to what they say.
I’ve also contacted Aeotec support and received the OTA update.
I’ve uploaded it to my website so everybody can download this without waiting for support.
OTA update (version 1.06 20150728, WARNING: Only for US devices): https://www.trafex.nl/wp-content/uploads/2015/07/OTA_for_MultiSensor6_US_V1_06.zip
Instructions: https://www.trafex.nl/wp-content/uploads/2015/07/Instructions_for_OTA_use.pdf
No I only need a Windows PC and Zwave USB stick…
What a janky series of half-solutions. All this has me seriously regretting having invested anything in both the Vera Edge and Aeon’s 6-in-1. Look forward to Smartthings making an EU version.
^^^^^ This is what I mean about people upset with VERA for this product not working, when it has little if any to do with them. As said before it also doesn’t work on Smartthings either!
They are fighting similar issues waiting for a fix over there, which just goes to show the grass is always greener on the other side.
Tom,
Thanxs for the confirmation, The Versioninfo: 3,4,5,1, 4 6 is suppose to be 1,6 the four was struck through but is not quite visible. Well I verified this morning that my two OTA updated sensors are working I get a short green light on the sensor when motion is detected. Looking at the device Logs, I can verify that VERA can see the motion detected which is great!
Type Destination Status Content event N/A Success SW_Motion in room has been tripped. Gateway ID: XXXXXXXX 2015-07-30 07:45:23event N/A Success Device #449 “SW_Motion” in “” has been tripped. Reported by serial #XXXXXXXX at 2015-07-30 07:45:23, alert ID #1719726911
event N/A Success SW_Motion in room has been untripped. Gateway ID: XXXXXXXX 2015-07-30 07:59:27
event N/A Success Device #449 “SW_Motion” in “” is no longer tripped. Reported by serial #XXXXXXXX at 2015-07-30 07:59:27, alert ID #1719782991
however the device Icon (Devices) still does not indicate (movement like (waves) symbol above the motion icon turning red. I’m happy once again and now can get to using these sensor for what they were purchase for. “I have been un-Purged” (tongue-in-cheek). I have some updates to be added to your OTA procedure (clarifications) if do not mind. Mike
[quote=“ZW-Tom, post:110, topic:187238”]Mike,
With my firmware upgrade I get:
Versioninfo: 3,4,5,1,6 (yours ended with ,46).
Firmwareinfo: 134,0,35235 (Same as you got).
BTW, Firmwareinfo: 134,0,35235 is not the most current firmware, but it works.
The Sensor started to detect motion as soon as the Multisensor 6 did a “wake-up” (can take up to 30 min.)
If you look at the motion sensor on you VearaEdge Devices Tab, there are 2 bars above the sensor that turn Red when motion is detected. This is very hard to see if you are color blind like me. I had to ask my wife. Also, the light on the Sensor will blink one time when motion is detected, and not blink again until the motion reset in the sensor is set (About 4 min.). This can be changed by selecting Device Options, Click “Add Config. Settings”, Set Variable=3, Data Size = 2 byte dec, Desired Value = time you want in seconds for motion reset. I set all of mine to 30 seconds.
Let me know if you got it working.
Tom[/quote]
[glow=red,2,300]Update:[/glow] Tom can you check to see where your motion sensors ended up (under the Device>Type, Mine are grouped “under I/O Device” whilst my other motion sensors types are under “Motion Sensors”. Mike
Hi Mike,
Yes, all my Multisensor 6’s are listed under I/O Devices because when you first add the sensor to Vera, it gets added as a Generic_I/O device. When you make the changes in Advanced parameters, it does not change the installed device type. This should be corrected when and if Vera Control adds the Multisensor 6 to the list of sensor devices. For me, that is no big deal, much like not having UV or Tamper detection.
I really, really like these new Multisensor 6’s. Yes, they had firmware problems, but they got a fix to me within one week. Can’t say the same for, well you know.
Tom
My reply from my supplier. Doesn’t really give me anything more, but at least I know I’m not alone with my issues.
Hi Damian,
We’ve seen a number of issues reported from customers regarding the Multisensor 6.
We’re in contact with our supplier and Aeon to find out what their plans are to resolve the problems.
As soon as we have some solid information we will let you know!
I just upgraded my veralite to 1.7.649 and tried the aeon sensor, still no luck…
Hey Tom,
Thanxs for the come back… by chance did you update to 1.7.1320 version (Vera) if so how was your outcome. I did and I was constantly in a “Configuring Z-Wave Devices in your system” loop even thought I keep all of my battery devices awake and I was getting a number of “devices not detected” that previously never suffered the condition . Ended up going back to 1.7.1248 version and am back to working Vera. Mike
[quote=“ZW-Tom, post:117, topic:187238”]Hi Mike,
Yes, all my Multisensor 6’s are listed under I/O Devices because when you first add the sensor to Vera, it gets added as a Generic_I/O device. When you make the changes in Advanced parameters, it does not change the installed device type. This should be corrected when and if Vera Control adds the Multisensor 6 to the list of sensor devices. For me, that is no big deal, much like not having UV or Tamper detection.
I really, really like these new Multisensor 6’s. Yes, they had firmware problems, but they got a fix to me within one week. Can’t say the same for, well you know.
Tom[/quote]
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