Placed a trouble ticket from within vera, 4 days no support. Placed trouble ticket online, 3 days no contact no support.
What kind of trouble are you having? Some of the MCV folks are on here, and some of the regulars are quite sharp. You might find just the answer you’re looking for.
I finally got someone to respond not to long after this post, basically I am adding some devices they are not being detected properly and Lua terminates (crashes) immediately following add.